Job description

Re-Bath and Kitchens is a valley wide remodeling company that has been in business for over 40 years. We specialize in bathroom and kitchen remodeling and remodel roughly 80-150 bathrooms a month.

We are dedicated to providing the best customer service as possible to our customers in order to alleviate their stress during the remodeling process. We pride ourselves on being a fast and affordable remodeling solution for our customers. We are currently looking for a candidate to be part of our Re-Bath and Kitchens family!

Our company is growing and we want to find the right people to help grow with us. At Re-bath you will quickly find a group of individuals that care about this company’s vision and who wants to be a part of the process to get there.

Job Description:

We are seeking a Scheduling Specialist to join our team! A scheduling specialist manages the company calendar to ensure appointments are scheduled properly. As a scheduling specialist, your responsibilities include a wide variety of tasks to ensure the best customer experience possible.

Essential Responsibilities:

• Answers all incoming calls in a courteous, welcoming, professional & timely manner.
• Gathers and documents all information from the caller thoroughly and accurately.
• Answers as many callers’ questions as possible without the need for transferring the call.
• Initiates phone scripts by determining type of calls and handling calls according to established Re-Bath policy and procedure.
• Cancels or confirms appointments as requested by callers.
• Accurately updates and inputs all relevant data into computer. Data entry of new leads for multiple leas sources.
• Maintains a professional and courteous environment.
• Welcome and assist customers that visit showroom.
• Other routine duties as assigned.

This job description is not meant to cover or contain a comprehensive listing. of tasks and responsibilities. Other duties may be assigned as needed.

Work Environment:

• Regular, predictable and dependable attendance is essential to satisfactory performance of this job. This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures
• Extensive telephone and computer usage.
• Use of computer mouse requires repetitive hand and wrist motion.
• Time off restricted during peak periods.
• Regular reaching, grasping, and carrying of objects for showroom maintenance.

Competency Requirements:

Must possess the following knowledge, skills and abilities to perform this job successfully:

• Ability to communicate effectively and clearly with all internal and external customers.
• Detail-oriented with excellent follow-up.
• Solutions-minded, compliance-minded and results-oriented.
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
• Ability to juggle multiple priorities successfully.
• Extremely strong organizational and interpersonal communication skills.
• High-energy, hands-on employee who thrives in a fast-paced work environment.
• Intelligent, self-confident, practical thinker with sound judgment.
• Flexible, adaptable and can adjust to a rapidly changing and growing environment.

Experience Requirements:

• Customer Service: 2 year+ (Preferred)

Experience as a customer service representative/telephone receptionist in an organization recognized for providing exceptional customer service

• Computers & Microsoft Office: 2 year+ (Preferred)

Proficient computer skills in Microsoft Office, Word, Outlook, Excel, Salesforce, and other applications/systems

Education Requirements:

• High school or equivalent (Preferred)

Background Requirements:

• Must be able to pass a background check

Work Location: Peoria & Scottsdale Design Center

Job Type: Full-time (40 hours per week)

Pay Rate: $18.00 per hour + monthly commissions + quarterly bonus + benefits

Schedule: TBD

We offer paid training! You do not need design or remodeling experience as we will train you on everything you need to know to help our customers and schedule appointments.

Benefits Offered:

• Paid time off / holidays
• Health insurance options
• Dental and vision options'

Work Remotely Available

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.