Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

JOB SUMMARY

Ensures staff compliance with department and network policies and procedures. Must possess proficient knowledge of the registration, payer and benefit program complexity, eligibility criteria, and benefit eligibility requirements. Requires working with the credentialing department to keep the current insurance and contract rosters up to date. Consistently demonstrates exceptional customer service skills. Requires the ability to motivate the department with one on one coaching as well as a team approach. Requires the ability to continually foster excellent customer service with every interaction and mentor team with the same philosophy.

JOB RESPONSIBILITIES
These are essential job responsibilities and should be listed in descending order of importance i.e. most important is first.

ESSENTIAL FUNCTIONS

• Supervises and monitors daily staff performance, staffing levels, and maintains accurate records. Assist in hiring, training, evaluating and personnel development, including corrective action when necessary. Assist in department processes and improvements. Assists with monitoring employee productivity and quality of work. Leads daily team huddles. Keeps an open line of communication with staff and leadership.
• Plan, schedule, and implement training and education of employees to achieve performance standards and expectations. Tracks and audits Call Center phone production and track phone analytics to improve job performance and customer service. Monitors and records daily metrics for staff productivity. Promptly responds to staff, co-worker, patient, and customer inquiries and/or issues
• Works with practice leadership to maintain call center provider spreadsheets to ensure information is current and correct to limit scheduling mistakes. Monitors event scheduling and outreach calls. Monitors MyChart requests and email referral requests to ensure prompt response. Perform other duties as assigned.

The above job responsibilities describe the general nature and level of work to be performed. It does not restrict managements right to assign or re-assign duties at any time.

Benefits are available for both full-time and part-time employees!

Benefits include:

Medical Coverage
Prescription Drug Coverage
Dental Coverage
Vision Plans
Tuition Reimbursement Program
Paid Time Off (PTO)
Paid Holidays
Retirement 403(b) plus company match
Pet Insurance

JOB QUALIFICATIONS

EDUCATION
Required
High School Diploma or GED

Preferred
Associate's Degree

EXPERIENCE
Required

• 2 years customer service experience or front office experience in a medical practice /medical billing/Registration/Financial setting.
• 1 year Supervisor/Leadership experience with direct reports

Preferred

• 3 years Lead/Supervisor experience in Contact Center/Admitting/Registration/Financial setting.