Job description

Schegistrar

As a Schegistrar, you will be responsible for timely scheduling, pre-authorization, pre-registration, registration and point of service collections for scheduled appointments and procedures, and for registration and point of service collections for non-scheduled patients, receiving care at all Kootenai Health locations.

This position is the primary point of contact for patients who are coming to the Emergency Department as well as the Heart Center and North Entrance for scheduled appointments.

Schedule - Every Week: Wednesdays 1200-0030, Thursdays and Fridays 1430-2300

Responsibilities:
Performs accurate insurance verification, pre-authorization, scheduling and patient estimates in advance of patient care

Provides scheduling and registration services for inpatient, outpatient, and Emergency Department

Schedules procedures and visits in compliance with business line and clinic-specific workflows, in coordination with each department’s specified patient care and provider needs

Determines financial responsibility through patient estimate calculations, and communicates to patients prior to service date, including network benefits, out-of-pocket costs, as well as Good Faith Estimate for uninsured patients in compliance with the No Surprises Act

Obtains and validates required referral information, including physician orders, clinical records, demographic, and benefit and eligibility information

Meets payor pre-authorization requirements to secure full insurance or government payer reimbursement

Documents all required scheduling, financial clearance, and registration information, including patient estimate, in appropriate Epic modules, to ensure a complete and legal record is recorded

For uninsured patients, identifies and verifies active payer sources for patients, or refers to financial counseling for third-party linkage or financial assistance

Provides courteous and efficient service to patients, accurate documentation/verification of patient pre-registration information, and professional and timely communications with medical staff and administrators

Assists in denials reduction through review and research of registration, authorization or medical necessity claims denials as needed; reports findings to department manager

As needed, educates patients on insurance policy limitations, self-pay obligation, payment plan or financing options; Refers uninsured patients to Financial Counseling for financial assistance or Medicaid linkage

Communicates with patients, physicians, payers, families, financial counselors, transitional care or transfer center staff, or other Kootenai Health partners

Performs other related duties as assigned

Familiar with standard concepts, practices, and procedures within the field

Regular and predictable attendance is an essential job function

Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications :
High School Diploma or equivalent preferred

Bachelors’ degree in Business Management or closely related field preferred

Minimum of 6 months prior customer service experience required

2 years’ experience working in a hospital, medical office, or health insurance setting, with third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred

Previous Epic or other hospital scheduling/registration and clinical software experience preferred

Knowledge of CPT, ICD-10 and HCPCs codes preferred

Medical Terminology certificate preferred

Surgical, diagnostic, and/or office visit scheduling, patient accounts, and/or practice assistant experience, preferred

Previous Epic software experience in Radiant, Cupid, Cadence, ADT, and/or other Epic modules, preferred

Strong customer service skills and patients/customer centered focus in positive manner in all situations

Excellent communication skills (telephone, written, inter-personal and customer-relation)

Working Conditions:
Must be able to maintain a sitting position

Typical equipment used in an office and clinical job

Must be able to stoop, crouch or bend

About Kootenai Health

Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We are a proud member of the highly regarded Mayo Clinical Care Network, giving us access to a wealth of knowledge and expertise.

As your next employer, we are excited to offer you:
100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1 st of the month following 30 days of employment
A tuition assistance program available after 90 days. If you want to further your education, we'll help you pay for it
Kootenai Health will match your contributions in a defined contribution 457 retirement plan based on years of service ranging from 3-6 percent. Kootenai Health will contribute an amount equal to two percent of your gross earnings
Competitive salaries with night, weekend and PRN shift differentials
An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars and coaching
Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
Robust and interactive employee bonus program, utilize our mobile ERIN app to alert employees to new positions, make referrals and track your bonuses
And much more

If you strive to be an integral part of a high quality health care system like Kootenai Health, we want to meet you!

If you have questions, don't hesitate to get in touch with Jessica Van Driel at jvandriel@kh.org

We look forward to getting to know you better!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Schedule: Part Time,Variable

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