Job description

Position: IT Support Specialist

PURPOSE

The IT Support Specialist is responsible for supporting all systems activities for St. Rose of Lima Parish and School. Primary duties are provide user support, monitoring, and maintenance for servers, desktops, laptops and applications. The IT Support Specialist performs all duties and responsibilities in alignment with the mission, vision and values of the Catholic Archdiocese of Miami.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned.

1. Responsible for the end user support, help desk, monitoring and maintenance of server operating systems, applications, and interfaces

2. Assist with the installation and configuration of servers, workstations, laptops, tablets, handhelds, ancillary-hardware (mouse, keyboards, printers, scanners, projectors, smartboards) and end-user applications.

3. Aid in the configuration and maintenance of Active Directory, supporting network services (DNS, DHCP, WINS, SMTP, etc...) and infrastructure (routers, switches, wireless access points, firewalls, patch panels, cabling, etc...).

4. Assist in the monitoring and configuration of security at the Active Directory, Application, and Network-share level

5. Actively participate in the development of project plans: specifying goals, strategy, identification of risks, contingencies, and allocation of available resources.

6. Maintain current and accurate documentation, including inventory, of all systems and ancillary products.

• Estimate costs for system or component implementation and operation. Use cost-benefit analysis process in recommending best products for purchase and use.

8. Confer with peers, technical personnel and facility managers to provide technical advice and resolve problems.

9. Learn and align conduct with the Archdiocese of Miami Employee Handbook, Employee Pledge to Promote Safe Environment, and policies promulgated by the archdiocese and the parish.

10. Ensure adherence to current IT policies and procedures, including compliance with laws governing user licenses and data security.

11. Demonstrate extreme confidentiality in the handling of electronic data, safeguarding information from exposure to unauthorized access.

12. Remain up-to-date on security measures, policies and practices, and software to protect sensitive data.

13. Research, evaluate and apply industry best practices for continuous improvement.

14. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience.

· Bachelor’s degree preferred, in information systems or related field; or 4 years of IT-related field experience or equivalent combination of education and experience.

· Experience with Google Apps, Backup Solutions, Cloud Storage, VMWare, Storage Area Networks

· Certifications a plus : CCNA, MCSE

Language Skills.

1. Good oral and written English-language communication skills, including clear speaking voice.

2. Good Spanish-language spoken communication skills a plus.

Other Knowledge, Skills, Attitudes.

1. Knowledge of basic principles in electronics, information technology and systems, including basics in telecommunications.

2. Ability to use network, hardware, and software diagnostic tools.

3. Ability to use, deploy, and maintain console and remote management tools to expedite and simplify IT operations.

4. Ability to read, analyze and interpret general business periodicals, technical documentation and governmental regulations.

5. Ability to write reports, business correspondence, procedure manuals, and technical documentation.

6. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

7. Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.

8. Knowledge of basic project management principles.

9. Good time management, including ability to manage several projects at the same time, setting reasonable and practical priorities.

10. Must be able to multi-task and retain accuracy in an environment of competing deadlines.

11. Must be supportive of the mission and tenets of the Roman Catholic Church.

12. Demonstrated confidentiality and professionalism in the exercise of duties, having experience safeguarding sensitive data.

13. Must exercise cost-consciousness.

14. Must have a professional demeanor.

COMPETENCIES

Customer Focus (Internal and External): Effectively meeting customer needs and taking responsibility for customer satisfaction.

Attention to Detail / Quality Orientation: Accomplishing tasks by considering all areas involved, including minute details; showing concern accuracy and good quality output; accurately checking processes and tasks. Monitoring activities.

Collaboration: Working effectively and cooperatively with others, asking clarifying questions for the purpose of achieving common objectives. Building and maintaining good working relationships with employees.

Dependability: Being reliable, responsible, and dependable, and fulfilling obligations with a willing attitude.

Managing Work: Effectively managing time and resources to ensure that work is completed to meet expectations.

Inductive Reasoning / Problem Sensitivity: Sensitive to observation and identification of issues presenting out-of-the-norm and that may be indicative of problems needing to be addressed.

Integrity and Ethics: Maintaining high moral and ethical standards in actions and transactions and identifying and avoiding areas of conflict of interest.

Planning and Organizing: Establishing courses of action to ensure that work is completed efficiently and economically.

Work Standards: Set expectation of high performance standards and hold oneself accountable for accurate and timely completion of tasks and projects.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to sit for extended periods at a computer workstation

· Must be able to perform data entry for extended time periods.

· Must be able to push objects weighing 50 pounds

· Must be able to lift objects weighing 25 pounds on occasion.

· Varying noise levels.

· Fast-paced environment subject to frequent interruptions.

· IT Support Specialist may be required to work irregular hours and holidays in order to meet important goals/deadlines.

DISCLAIMER

The above is intended to describe the general context of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• English (Required)

Work Location: One location

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