Essential Functions/Responsibilities:

% of Time

(annually)

• Maintains an excellent appearance and follows department dress code.

• Stays attentive to post duties and job responsibilities.

• Represents department well when interacting with others.

• Displays self as dependable in reporting for work, reporting on time, and does not abuse mealtime or break time.

• Conducts is a credit to the department, and does not abuse authority or use position for personal gain.

• Shows self-initiative in performing all tasks and duties.

• Follows up and carries through on all work assignments.

• Performs assigned tasks accurately.

• Provides direct service or help make other arrangements.

• Understands and accepts the role of providing support services.

• Provides alert, helpful efficient responses to phone callers.

• Uses good documentation skills for report writing and record keeping.

• Performs specific security tasks as directed such as money transports, escorts, hazard inspection, etc.

• Patrols Medical Center buildings and property.

• Maintains order by enforcing all hospital & department policies.

• Responds to and handles all dispatched calls.

• Adheres to all department and Medical Center policies & procedures.

• Gathers all pertinent information to make decisions.

• Uses common sense/good judgment and is resourceful in solving problems.

• Takes initiative in making decisions and taking action.

• Maintains calm approach in stressful situations.

• Maintains knowledge of UnityPoint Health and Security Department operations.

• Utilizes CPI methods as team member to control aggressive or violent patients and visitors.

• Monitors and responds to access controls, panic alarms, fire computer and alarms, intercoms and CCTV monitors.

• Acknowledges incoming Security calls or alarms and dispatches Security officers to the appropriate locations.

• Maintains and enhances their knowledge and capabilities during emergency and non-emergency situations, performing multiple duties rapidly, calmly, and effectively to achieve the responses needed.

• Keeps abreast on all call disasters and security policies.

• Contacts appropriate personnel for all codes, disasters and stats.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Experience:

License(s)/Certification(s):

• 
  Must possess and maintain a valid Driver’s License in the State of Illinois.

• Motor Vehicle Registration (MVR) must be run annually

Certifications within 90 Days of hire:

• Crisis Prevention Institute (CPI) Certification

• JPX Certification

Knowledge/Skills/Abilities:

• 
  Required English Skills

• Communication Skills

• Computer Skills

Other:

• 
  Use of usual and customary equipment used to perform essential functions of the position.

• Work may occasionally require travel to other UPH facilities/hospitals.