Job description

Job Description:

• Has working experience on ASA Firewall, IOS Firewall, Cisco Firepower Threat Defense (FTD), Intrusion Prevention System (IPS), VPN and Secure Access (PKI, IKE, RSA, etc.).
• Cisco AnyConnect.
• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.

Role & Responsibilities:

In this role, you will:

• Provide technical assistance to customers and partners and help them overcome technical barriers.
• Resolve a wide range of issues in imaginative and practical ways, including product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues, and training the customer on unfamiliar features.
• Provide Jumpstart/Adoption services.
• Provide Implementation advising and assistance.
• Provide Proactive Product Assistance.
• Provide Integration and Change Management assistance.
• Provide assistance with Deployment Readiness and Planning.
• Provide Migration and Upgrade Assistance.
• Provide Solution Audits and Tune-Ups.
• Provide Health Check and Progress Reviews.
• Provide Best Practice consultation.
• Provide Incident Management and Escalation Support.
• Provide full-onboarding program for new customer helpdesks and IT teams.
• Provide customized configuration support.

Minimum Technical Qualification:

The ideal candidate should have:

• Minimum 3-5 years of experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering Cisco Secure Firewall or any other industry-leading Firewalls.
• Minimum 2 years of experience of directly supporting customer (similar to Technical Support or Advanced Professional Services).
• Bachelor's degree (or equivalent experience) is required.
• CCNP Security certification desired.
• Working experience on ASA Firewall, IOS Firewall, Cisco Firepower Threat Defense (FTD), Intrusion Prevention System (IPS), VPN, and Secure Access (PKI, IKE, RSA, etc.).
• Cisco AnyConnect.
• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.

Strongly Desired Soft Skills:

• Strong analytical and troubleshooting skills.
• Ability to handle critical customer issues/problems.
• Able to determine problems and deliver known solutions with a high level of customer satisfaction.
• Ability to determine root cause and resolution for previously unknown problems.
• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.
• Exercises judgment within defined procedures to determine appropriate action.
• Good verbal communication skills.
• Interacts across Technical Assistance teams and development teams.
• Ability to work effectively with and provide guidance to other members of the work group.
• Promotes and solicits ideas within project team(s).
• Receives minimal supervision.
• Receives little to no instruction on routine work and general instruction on new assignments.
• Ability to analyze, use and configure small to medium networks.
• Proven crisis management skills.
• Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
• Applies known solutions to solve problems.

Job Type: Contract

Salary: From $45.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Linux/Mac/Windows: 5 years (Preferred)
• Intrusion Prevention System (IPS): 3 years (Preferred)
• Firepower Threat Defense (FTD): 3 years (Preferred)
• VPN/Secure Access: 3 years (Preferred)
• SMTP, DNS, FTP, SSH, TCP/IP: 5 years (Preferred)

Work Location: Remote

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