Elevance Health Offers:

• Extensive career opportunities

• Competitive pay

• Great health, dental, vision, and life benefits

• Ability to get your bachelor’s degree paid for

• Top 20 Fortune 500 Companies on Diversity and Inclusion

• Certified Great Place to Work

• 401K match, Paid Time Off, Holiday Pay

• Gym Reimbursement

• Quarterly incentive bonus and annual increases plan based on performance.
  

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need — they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient’s financial stresses, and more.

Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, such as claims questions, helping find a doctor, and explaining benefits.

• Ability to work from home with internet access and a quiet and private workspace

After training, the shift options for this position will be :

5 Days / 8 Hour Shifts
Monday through Friday 9:30 AM – 6:00 PM
Monday through Friday 10:00 AM - 6:30 PM
Monday through Friday 10:30 AM – 7:00 PM
Monday through Friday 11:00 AM - 7:30 PM
Monday through Friday 11:30 AM - 8:00 PM

Minimum Requirements:

This position can be filled at Customer Care Representative I or Customer Care Representative II level. The Hiring Manager will determine the level, based on the candidate’s experience and background.

• Customer Care Representative I - Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.

• Customer Care Representative II – Requires a High School Diploma or equivalent and a minimum of 1 year of the company’s experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  

Preferred Skills, Capabilities, and Experience:

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact.

• A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.

• A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer.

• Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.

• Flexible and quick learner, willing to adapt to changing customer and business needs.

• Bilingual (Spanish) or multi-lingual skills preferred. Must be able to pass a validated language test/assessment