This position offers an opportunity to step into Event Services with Hilton Hotels, a major full-service hotel brand. Featuring the largest ballroom in the Capital District, the 385 room Albany Hilton boasts 31,536 sq feet of meeting space in 14 flexible meeting rooms.

Summary

Support for the Conference Services Department, including client follow-up, event detailing, and coordination of small groups.

Duties & Functions

• Deal directly with Meeting Planners to secure all details for their upcoming conventions.
• Record appropriate function space in the Computer System.
• Maintain Contact with clients to obtain as much information as possible via phone or correspondence.
• Preparation of the tentative program, memos, and "Spec Sheets" to be typed and distributed.
• Handle orientation and visitation tours on the property.
• Coordinate transportation requirements.
• Channel all reservation information and changes
• Arrange VIP assignments, amenities, and requests.
• Establish proper billing procedures.
• Plan and design Food and Beverage functions.
• Assist in off-property activities.
• Conduct Pre-Convention meetings.
• Arrange for support staff, audiovisual equipment, materials, flowers, and entertainment.
• Be on the property for conference-related functions.
• Maintain a delicate balance between Meeting Planner and the hotel's staff.
• Maintain a close relationship with other departments.
• Ensure that all departments are properly informed of all group needs.
• Document and prepare post-convention reports.
• Maintain knowledge of all hotel services/features and hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Complete supply requisitions and submit to manager; stock office supplies upon receipt.
• Handle inquiry calls according to departmental procedures.
• Maintain accurate trace files and communicate daily traces to Conference Services Director.
• Attend designated meetings.
• Promote positive relations with guests and employees.
• Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
• Assist other departmental staff as necessary.

Qualifications

Education & Experience:

• Some college or business school training. High school graduate.
• 3-4 years of previous experience in the hotel/conference/hospitality industry
• Previous training in guest relations.
• Ability to clearly communicate with proper grammar in English with guests/visitors and hotel staff.
• Knowledge of Windows, Word/Excel, and Delphi.

General Requirements:

• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to focus attention on details, be well organized, and follow up.
• Ability to maintain the confidentiality of guest information and designated hotel data.
• Ability to work with minimal supervision.
• Ability to work cohesively with other departments as part of a team.

Physical Requirements;

• Ability to remain stationary at assigned post for extended periods of time.
• Ability to be mobile/walk for lengths at a time
• Sedentary work, exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

The Albany Hilton is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.