Job description

Position: Senior Hearing Aid Specialist Classification: Hourly Off Scale

Work Schedule: FLSA Status: Non-Exempt

Position Summary

Oversees employees and directs operations of Hearing Center and other areas of the warehouse. Participates in Licensed
Hearing Aid Dispenser duties. Provides a high level of member service.

Job Duties/Essential Functions

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

• MERCHANDISING & INVENTORY: Uses all information available to ensure efficiency and productivity (e.g., inventory levels, daily sales, receivings, hot sheets, etc.). Ensures consistency of Showtime Ready merchandising standards throughout location. Awareness and appropriate communication of out-of-stocks and potential D&D issues.

• MEMBER SERVICE: Ensures an exceptional member experience (e.g., clean parking lot, carts available and clean, greeted at door, etc.). Ensures building is properly maintained throughout the entire day - fresh areas, front end, parking lot, clothing, produce, etc.

• ADMINISTRATION: Review schedules for department, verifying proper coverage and that it meets provided budget/planner. Understands P&L statement, researches and explain budget variances.

• MANAGING PERFORMANCE: Organizes and executes complex projects (hearing tests, hearing aid fittings, etc).

Delegates when necessary, takes charge when appropriate. Ensures employees understand why they are asked to do what they do (not “because I told you so”) i.e., teaching about the business.

• COMMUNICATION: Regularly shares information with employees via splinter meetings and one-on-one conversations.

Successfully navigates difficult conversations with employees and members. Listens, expresses empathy and adapts to get the point across. Addresses issues immediately to ensure a timely resolution and to avoid escalation of the situation.
Demonstrates business knowledge during interactions with senior management.

• SELF-MANAGEMENT: Demonstrates sound judgement, taking a partner when necessary. Displays self-control and professional demeanor in the face of hostility or provocation or in intense, hectic situations.

• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

• COMPLIANCE AND SAFETY: Executes thorough self audits as required and communicates findings to AGM and GM.

Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
Examines and evaluates facility and equipment conditions to identify needed repairs or potential safety issues.

• Performs employee performance evaluations.
• Performs off-site marketing to increase sales.
• Implements and upholds safety and security procedures. Including but not limited to all department protocols and procedures.

• Participates in Hearing Aid Dispenser duties. Performs exams, takes ear impression, orders product. Programs and fits hearing aids. Maintains customer computer files.

• Approves and submits orders for equipment, product, and supplies.
• Ensures proper cleanup and disposal of hazardous materials.
• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery

• Computer, hearing aid, otoscope, audiometer, phone, fax, copier, email, cash register, hand-held scanner, private vehicle.

*
Non-Essential Functions* Assists with front end duties as necessary.*
* Assists in other departments of the warehouse as necessary.*
Ability to operate vehicles, equipment or machinery **

• Cash register, tabletop/hand-held scanners, carts, and flatbeds.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. If hired, you will be required to provide proof of authorization to work in the United States.

Job Description Posting Updated: September 2020 Job Code: 1515

Experience, Skills, Education & Licenses/Certifications
Required:

• Hearing Aid Dispenser or Audiologist License or Registration as required by state law.
• Training as required by state law.
• Hazard Communication and JHA (initial assignment), Professionals HIPAA Training (before beginning work in department),

Costco Hazardous Materials DOT Training Course: Part 1 (within 30 days and then every year), Hazmat Universal Waste
Training- Short Version (within 30 days and then every year), Option STOP Training (within 30 days), any additional certifications or training as required by department.

• Must be current on annual safety training within 30 days of hire.

Recommended:
High School Diploma or GED preferred.

• Management experience preferred.
• Computer, math, and customer service skills preferred

Other Conditions

• Management will review the Job Analysis for this position prior to a job offer.

Job Type: Full-time

Pay: $43,956.88 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

License/Certification:

• license to dispense hearing aids in Ohio (Required)

Work Location: One location

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