Job description

Everytown for Gun Safety, the largest gun violence prevention advocacy organization in the nation, is seeking a passionate, detail oriented IT professional to join our Operations team as a Senior IT Support Specialist. The position involves working within the operations department to provide staff of all levels throughout the organization with an excellent IT experience as well as working with external information security advisors in order to implement information security protocols. The position reports to the Director of Operations.
In this role, you will:
Help Desk (level 2-3):

• Provide outstanding user support and excellent service that meets the scope and guidelines of the IT department, within the guidelines of Everytown's policies
• Work with staff to quickly identify and resolve challenges (Level 1 IT & helpdesk support).
• Communicate and escalate to next level of support, when appropriate.
• Diagnose and troubleshoot technical issues like resolving desktop, laptop, printer, network connectivity, and email and collaboration suites.
• Setup, configure and repair hardware and software on new & existing devices
• Support the roll-out of applications virtually

Software

• Work with external advisor to support third party risk assessments vendor vetting and security assessments
• Ensure all software and services are configured with optimal security settings, including SSO
• Work with HR, Operations associate and business leads, to provision and de-provision users in accordance with internal policies and best practices
• Perform desktop engineering tasks where necessary, both in person & remote, on macOS & Windows

Hardware

• Manage asset inventory levels with Operations Associate
• Serve as technical lead on staff laptop upgrades in 2023/2024
• Work with external advisors on desktop engineering

Management:

• Serve as point of contact for external advisor
• Collaborate with Operations Associate on internal facilities and operational matters
• Provide thought leadership where possible, including recommendations and process improvement
• Oversee all help desk related tickets and problems
• Support Operations leadership in the management and planning of IT budget
• Develop documentation and manage feedback on projects, identifying problems, solutions and offer suggestions on how to improve the users' experience.

Minimum Requirements Education and Experience:

• Bachelor's degree or commensurate experience and certification in an appropriate field (Information Technology, Computer Science, Systems Management, or related discipline)
• Possess 5+ years of:
• Supporting Apple and PC computers in an educational or corporate environment
• Google "G-Suite" Workspaces (add user, change user info, reset passwords, move users, create and set permissions on shared resources)

• Experience in similar positions performing similar responsibilities with proven success
• Familiarity with Cisco wireless and security, endpoint protection, Microsoft 365, Slack and Zoom

Required Skills:

• Ability to prioritize, problem-solve efficiently and effectively, while managing multiple tasks
• Strong organizational, technical, and analytical skills; detail-oriented
• Strong interpersonal and communication skills, both written and verbal; ability to work collaboratively with a team
• Willingness to learn and pursue personal instruction from co-workers, to expand knowledge
• Ability to share and communicate relevant information in a timely fashion
• Excellent troubleshooting and problem-solving skills
• Facilitate top-level and prompt customer service
• Communicate in a customer-friendly and service-oriented manner at all levels of computer acumen

The salary range for this position is $85,000 to $97,000 per year. Everytown offers a generous benefits package including Medical, Dental and Vision, PTO, 401K Match, Education Assistance and more.
About Everytown for Gun Safety
Everytown for Gun Safety Action Fund ("Everytown for Gun Safety") is the largest gun violence prevention organization in the nation with nearly ten million supporters, including parents, students, survivors, educators, gun owners, and Americans fighting for commonsense gun safety. Through victories in Congress, statehouses, corporate America, the courts, and town halls across the country, Everytown is helping change how Americans think about this public health threat. At the core of Everytown is Moms Demand Action, a grassroots movement of American mothers founded the day after the Sandy Hook tragedy, and Students Demand Action. Learn more at everytown.org and follow us @Everytown.
Everytown for Gun Safety provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Candidates who identify as members of historically underrepresented groups are highly encouraged to apply. A diverse workforce and open culture are at the heart of our organization and vital to our success.

Job Type: Full-time

Pay: $85,000.00 - $97,000.00 per year

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