OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.

OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.

The Senior Manager, Quality Control will be responsible for developing and leading our quality control program and will report to the SVP of Operations. Through a strong partnership with
R&D, Packaging, Operations and suppliers they will ensure that established quality standards are met and will lead the resolution of any quality issues identified.

It is preferred that the role be based in Southern California or near our lab in Pearl River, NYC.

Core responsibilities – about the role

• Partner with R&D, Packaging and Quality Assurance on the process to design, maintain and ensure approved range boards and standards are current and being distributed and stored efficiently and correctly.
• Provide technical support to manufacturers, define, analyze, review, and evaluate problems for prompt solutions. Support line trials at manufacturing sites.
• Work with external vendors to make sure there is a solid inspection process; review their inspection reports. Use these inspection reports to help drive compliance.
• Visual inspect finished goods and components and compare them to approved standards using statistical analysis as an inspection plan.
• Manage corrective action and preventive action (CAPA) programs focusing on root cause analysis. Create and keep records of CAPA's and NCR's. The CAPA process focuses on the investigation of root causes of identified problems and establishes procedures for prevention. NCR's are forms that document products that do not meet standards.
• Partner with Customer Service to trend and investigate customer issues and complaints relating to quality.
• Work cross-functionally to resolve any quality issues identified. Use various data points – impact to customer, financial, etc. to make recommendations.
• Develop, or enhance processes and follow through on implementation.
• Create quality KPIs to help identify ongoing issues and drive changes.
• Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.

Qualifications – about you

• 7 years' experience in Quality Assurance or Control required.
• Prior consumer packaged goods experience required, ideally in the beauty/cosmetics industry.
• Prior experience in developing and establishing QC processes required.
• Demonstrated innovative problem solving and partnering skills.
• Ability to work in a fast-paced, often-changing environment.
• Must be able to travel to suppliers, contract manufacturers and distribution centers as needed.

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Benefits:

• Work/Life Balance: Remote work environment, unlimited time off, 11 paid holidays, and flexible work schedules.
• Wellness: Medical, dental, and vision insurance for employees in addition to short and long-term disability coverage and life insurance.
• Financial Well-being: Roth and 401k plans.
• Products: Fourteen (14) free products per year, plus a friends and family discount.
• Culture: Our team has an "attitude of gratitude" and a shared passion for our brand. We are a fast-paced, high-growth company where career opportunities can be endless.

Our Commitment to Diversity, Equity, & Inclusion:

At Olaplex, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.