Job description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Why Ciena:
- We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
- We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
- We realize time away to recharge is important. We offer flexible paid time off!
- Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
How You Will Contribute:
Reporting to the Director, Field Service Project Management, as a Senior Manager, Field Service Project Management, you will be accountable for the successful implementation of EF&I projects, with high complexity migrations and extensive project teams off legacy optical equipment within a customer network.
- You will identify project management requirements and participate in the selection process to establish a project management team that will ensure timely and effective execution of project.
- You will partner with internal and external customers to translate requirements into structured and executable tasks and milestones and facilitate communication amongst stakeholders in support of project execution.
- You will be accountable for developing and coordinating carefully designed and approved action plans to successfully complete E,F & I projects and will document and communicate project status, obstacles and resolutions to management.
- You will act as the primary point person for all aspects of the project, ensuring timely customer contact relative to project activity as well as with project stakeholders regarding project status and milestones. .
- You will mentor, train and develop entry-level Project Managers.
- You will participate in, or lead, process improvement initiatives.
What Does Ciena Expect of You?
- Initiative – you’re a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.
- Leadership - Leadership – you’re an adaptive leader that adjusts to the situation and is capable of delegating to promote responsibility with in the team.
- Relationship builder – you’re capable of building trusted internal and external working relationships quickly with an ability to capture, paraphrase, prioritize and propose rapidly against customer needs, translating into distinct use cases.
- Customer first – what’s important to the customer is equally important to you. You make understanding their needs, expectations and circumstances a priority.
- A high level of comfort in working independently or as part of a multi-faceted and matrixed team network.
- You embrace change – thriving in a multi-faceted, multi-team environment of ever-changing and often competing priorities.
- Communication expertise – you possess the ability to clearly articulate technical issues and tailor your message to the audience to ensure understanding and agreement.
- Critical thinking – you approach problems in a consistent and systematic way, understanding implications, enabling effective collaboration with others, and facilitating the proactively identification and resolution of problems.
The Must Haves:
- Minimum Bachelor’s degree in related field with proven and extensive experience in organizational leadership skills running a Services organization spanning local North American and Latin America countries in the technology sector.
- PMP certified.
- Proficiency with Microsoft Office Suite.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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