The Newark Museum of Art shop is an elevated concept store that is inclusive and welcoming while being discerning and aspirational. The Senior Merchandising Manager oversees all aspects of daily merchandising, retail performance, including and not limited to; manage merchandise flow and presentation, drive financial results, and create a positive customer experience.

This position reports to the Chief Financial Officer and Retail Creative Director Consultant, and manages the Retail Manager. The annual salary is $75,000 with a comprehensive benefits package including medical plan, dental plan, life insurance, pension, 401K retirement, and generous paid time off.

Schedule: Wednesday - Sunday

Essential Duties and Responsibilities:

• Work closely with Retail Creative Director to maintain the look and feel of NMOA Shop in all outlets.
• Oversee the daily retail operations, including Museum Shop (on site and off site), e-commerce shop ensuring store runs smoothly and effectively.
• Provide monthly, quarterly, and annual retail management report and collaborate with Retail Creative Director and CFO to build a working budget.
• Manage merchandise replenishment on the selling floor (including e-commerce) and backstock standards.
• Establish optimal stock to sales levels.
• Provide elevated customer service and collect customer feedback.
• Maintain knowledge of Museum’s exhibitions, programs, and events to inform visitors.
• Communicate product information and talking points for customer engagement
• Guide/train/reinforce the retail team with the appearance standards.
• Responsible for tracking orders and maintains Open-to-Buy budget.
• Generates report analytics, determine demographics, develop marketing ideas, and build customer loyalty
• Track best-sellers and implement automated replenishment process

Qualifications:

• A minimum of 5 years in retail buying/management with a strong operational background, preferably in specialty boutique or concept-driven retail environment.
• Have keen interest in the mission of the Museum.
• Highly proficient in retail systems, POS, E-commerce particularly Shopify, analytics tools, Microsoft Excel and merchant banking and accounts payable process.
• Experience in retail financial planning and reporting, especially in inventory management.
• Bachelor’s degree.
• Able to work Wednesday through Sunday. It may require working off hours, depending on the Museum’s events.

Physical Demands/Accommodations: The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

About the Newark Museum of Art

We acknowledge the traditional homelands of the Lenape, also known as the Delaware, upon which The Newark Museum of Art resides.

Founded in 1909, The Newark Museum of Art (NMOA) is the largest museum in New Jersey and ranks twelfth nationally in collection size, with more than 130,000 artworks and significant holdings of science and natural history. The NMOA is committed to the values of Diversity, Equity, Accessibility, and Inclusion by responding to the evolving needs and interests of diverse audiences through participation, visitor experiences, and community engagement.

From the ancient world to contemporary art, the Museum boasts a renowned collection of exceptional quality and depth, spanning concentrations in the Arts of Global Africa; Arts of Global Asia, featuring a Tibetan Buddhist altar; Arts of the Americas; American Art, with a particular strength in Native American art; Decorative Arts; Arts of the Ancient Mediterranean; and Science.

With a focus on welcoming everyone with inclusive experiences that spark curiosity and foster community, the NMOA offers groundbreaking exhibitions, engaging programming, a research library with 60,000 volumes, paid internships, and impactful local and global partnerships. A four-acre campus includes the Ballantine House (1885), a National Historic Landmark; the Ward Carriage House (1860); the Old Stone School House (1784); the Alice Ransom Dreyfuss Memorial Garden; and Horizon Plaza. Under the leadership of Director and CEO Linda C. Harrison, the NMOA has launched an era of transformation to create an engaged citizenry by reimagining the role of the art museum in the 21st century.

The Newark Museum of Art is an Equal Opportunity Employer. In addition, we aspire to make the Museum and our environment - staff, audiences, artists, programs, and exhibitions - reflective of the diversity of the city of Newark and to capture the spirit of access, inclusion, and equity in all we do. We strongly encourage and welcome applicants from our BIPOC, disabled, and LGBTQIA communities as they must be centered in the work we do. Additionally, The Newark Museum of Art invites candidates with backgrounds or lived experiences in cultures within or adjacent to those of Asia, to further decenter nonwestern narratives in curatorial practices.

COVID-19 Vaccination Requirement: All Museum staff are required to be fully vaccinated for COVID-19 (i.e., have received both doses of a 2-dose vaccine OR a single dose of a one-dose vaccine) and must provide proof of vaccination. Exemptions may be made under religious and medical grounds (conditions apply).