At Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters—retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage their talents and passion, building new and innovative platforms, creating programs founded in automation in agile frameworks, and driving existing and new markets—all of which supports the rapid growth of a dynamic industry leader.

Section 1: Position Summary

Responsible for the development, delivery and operation of the compute and storage hosting services in all Ascensus locations. The Senior Systems Engineer is expected to be an independent, resourceful team member that requires minimal oversight.

Section 2: Job Functions, Essential Duties and Responsibilities

• Implement and coordinate projects and solutions that achieve the goals of scalability, performance and stability.
• Identify, share, and spearhead opportunities for technological and/or process improvement.
• Optimize and/or automate the team’s operational responsibilities in order to increase the team’s capacity to work on growth and transformational projects.
• Collaborate and enable the team around you through documentation and information sharing.
• Fulfill operational requests such as compute and storage change requests.
• Respond and resolve system alerts and outages in a timely fashion.
• Participate in an on call rotation responding to critical compute and storage outages.
• Participate in capacity, availability, event, incident, and problem management processes.
• Responsible for protecting, securing, and the proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Proven effectiveness across the entire compute, storage, automation, and cloud stack.
• Demonstrates an awareness of how world-class technology infrastructure organizations leverage products, services, and strategies to optimize infrastructure service delivery.
• Takes a detail oriented, methodical, logical approach to solutions.
• Assertive, charismatic, and energetic team member that excels in a results-focused organization.
• Strong interpersonal skills with the ability to work effectively across the entire organization.
• Possesses an innovative and change-oriented personality that isn’t afraid to proceed where it was before deemed difficult, off-limits, or immutable.
• 5+ years’ experience managing complex distributed compute and storage environments.
• Understanding of ITIL or ITSM extremely attractive.
• Financial industry experience preferred.

The national average salary range for this role is in base pay, $62k-$150k exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.

We are proud to be an Equal Opportunity Employer

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.