Job description
Overview:
This role is responsible for programming and maintaining mid office technology and agent systems and applications available in the Travel Technology for Global Travel Collection.
This role has accountability and responsibility for the daily review of open projects relative to the automated quality control systems, ad hoc programming projects, documentation of processes and business analysis efforts.
The objective of this role is to support our leisure and corporate travel division with creative solutions that increase productivity related to the agent workflow process, end to end automation, client services and operational quality assurance.
This position reports to the Sr Manager, Travel Technology with a high level of communication between departments.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities:
#LI-Remote
This role is responsible for programming and maintaining mid office technology and agent systems and applications available in the Travel Technology for Global Travel Collection.
This role has accountability and responsibility for the daily review of open projects relative to the automated quality control systems, ad hoc programming projects, documentation of processes and business analysis efforts.
The objective of this role is to support our leisure and corporate travel division with creative solutions that increase productivity related to the agent workflow process, end to end automation, client services and operational quality assurance.
This position reports to the Sr Manager, Travel Technology with a high level of communication between departments.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Responsibilities:
System Management
- Receive, review and process Service requests from various internal and external departments, including Sales, IT, Finance, Reporting, Revenue Management, Business Operations and our Clients.
- Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate into a functional Statement of Work.
- Review issues and solutions with various supplier partners, including Concur Compleat, Booking Builder, MagnaTech, Worldspan, Sabre and any others, to analyze new and existing programming requests and providing second and third level support as an expert.
- Write routines and business rules, test, debug, document and deploy new and modified code to quality control applications.
- Participate in code reviews for adherence to standards and specifications.
- Monitor processes for expected performance and respond to errors and emergency problems.
- Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined.
- Provide recommendations for optimization of existing automation features, operational processes and capabilities where applicable to promote standardization and efficiency.
- Recommend new solutions and processes needed to meet team, client, reporting & operational goals.
Communication
- Communicate regularly and effectively with the Travel Technology team on the status of all current projects and manage stakeholder’s expectations appropriately.
- Respond proactively and in a timely manner, in adherence to department service levels to service requests, project updates and agreed upon requests for information.
- Conduct and/or participate in meetings to provide an overview of systems and integration processes and technology as needed including the preparation of documentation as required.
- Bachelors’ degree or equivalent experience
- 3-5 years of firsthand experience working directly with a recognized QC system; knowledge of quality controls systems a must.
- Substantial skills and proven working knowledge of at least Sabre or Worldspan
- Mid Office COMPLEAT/GDSX - Preferred
- Basic working knowledge of online booking tools required
- Familiarity with database administration and SQL required
- Experience and understanding of version control concepts and practical application of systems
- Knowledge of XML standards and web services management
- Basic knowledge of Java preferred
- Working level knowledge of VB.net development preferred
- Strong teamwork and interpersonal skills
- Excellent verbal and communication skills. Proficient in setting and managing internal and external customer expectations
- Strong organizational skills required to handle multiple projects and priorities simultaneously
- Must be able to work independently and complete deliverables on time and with the highest level of quality
- Ability to translate business requirements into a technical project/task list, and communicate the desired functionality vs. current state to applicable parties
- Knowledge of the entire Microsoft Office suite of products
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
#LI-Remote
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.