Job description
Houlihan’s Restaurant + Bar is seeking Servers to perform the following duties and has the following qualities and qualifications:
Responsibilities include (but are not limited to):
- Maintains a Guest focus while performing duties.
- Assumes 100% responsibility for quality guests’ experience.
- Welcome and greet guests within one minute, and make all our guests feel special letting them know you’re there to personally take care of them.
- Inform guests of specials and menu changes.
- Make specific beverage, appetizer, entrée, and dessert recommendations your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system.
- Deliver food and beverages from the kitchen and bar to guests in a timely matter.
- Pre-bus tables between each course.
- Complete opening and closing checklists.
- Maintain clean and stocked service and dining areas.
- Monitor and observe guests dining experience and ensure guests are satisfied.
- Respond promptly and courteously to any requests.
- Provide proactive beverage refills.
- Prepare final bill, present check to guest, accept payment, and process through the POS system.
- Return change to the guest quickly.
- Be ready and willing to assist fellow servers before they ask.
- Thank guests for their visit and invite them to return.
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
Qualifications:
- Must possess a positive attitude and work well with other team members.
- Be able to communicate and understand the predominant language(s) of our guests.
- Be able to work in a standing position for long periods of time.
- Be willing to follow direction and ask questions for clarification if needed.
- Be able to work in a fast-paced restaurant environment.
- High level of commitment to exceptional customer service.
- Good organizational and time management skills.
- Brings a positive energy to the workplace.
- Strong work ethic and attention to details.
- Reliability.
- Flexible work schedule, available to work weekdays and weekends.
Benefits:
- For full-time employees.
- Health benefits package.
- 401(k).
- Paid vacation.
- Bonus structure offered.
- Opportunities for advancement.
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