Job description

***0-3 Years' Experience Required for this Entry-Level Role***

As an employee benefits service trainee, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program you will deploy into a Client Service Consultant position providing administrative and client service to MetLife group insurance customers. You will work with the full account team to manage customer relationships and satisfaction.

Key Responsibilities:

• Complete and participate in all required MetLife learning and training – including successful completion of the Service Academy Program
• Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers
• Develop an understanding of the Group Benefits products and services.
• Build service competencies – including communication, customer service, project management and relationship building skills
• Support the service team by learning MetLife’s systems and processes in order to support an assigned block of customers – includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving, and executing on the end-to-end customer experience.
• Participate in client audits and strategic planning process
• Generate reports to track/report activities, identify trends, progress, and strategies
• Perform other related duties as assigned or required

Hybrid Work Structure

• In-office two days per week, and working from home three days per week

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Aurora, IL 60504: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Work Location: One location

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