Job description

COMPENSATION: $72,000-$130,000
Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.
ESSENTIAL DUTIES:

• Consult with customers to understand their needs and provide solutions.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains completed work and all charges to customers.

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QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.*

• High School graduate or GED
• Minimum 2 years Service Advisor experience
• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
• ASE certification in at least one skill level recommended but not required.
• Excellent Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment
• Comfortable with negotiating

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COMPENSATIONS*

• Starting at $48,000/yr

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COMPANY BENEFITS:*

• Paid Holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance – Medical, Dental, Vision
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Quarterly community involvement opportunities
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one – 18 years
• Monthly Catered Lunch and Team Recognition

Job Type: Full-time

Pay: $48,000.00 per year

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