Job description
Responsibilities:Lead a team of managers and subject matter experts in End User Computing, Cloud and On-Premises infrastructure
Manage customer relationships
Engage solution and pre-sales team for new opportunities
Maintain budgets that align with plans and service level
Act as a trusted advisor for the customers
Skills and Experience:
At least ten plus years of relevant experience in IT operations and infrastructure with minimum of 8 years leading and managing these functions
Strong passion for service delivery and operational excellence
Proven track record of developing and managing IT services and SLA
Ability to coach and mentor team to deliver outstanding results
Critical and structured thinking, business acumen and executive level influence to formulate and obtain broad support for IT strategies, operating model and plans
Collaborative, accountable and result driven.
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