Job description
Responsibilities at Big O Tires include but not limited to:
Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Work with sales staff and service staff on daily requirements while also monitoring their performance in servicing customers.
- Create goals and objectives for the department.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
* 1 YEAR+ AUTOMOTIVE EXPERIENCE REQUIRED*
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.
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