Job description
- Are you highly organized?
- Like problem solving?
- Are you looking for a place that you can grow your career and make a difference for customers and your fellow team members?
If you answered yes, keep reading about this exciting opportunity at COLTON RV!
Colton RV is seeking a Service Manager, based out of our Lake Ave., Blasdell Facility. As the Service Manager you will
We need an outstanding communicator with a strong work ethic, someone who is equally comfortable greeting customers and acting as a liaison between customers and the service technicians.
At Colton RV, we exist to provide an amazing experience to our employees and customers. We thrive on being Hungry, Humble & Smart both in our actions and interactions with our co-workers, and customers alike. We know that you can do this!
Your accountabilities include:
- Recruit, interview, hire, train, and retain service staff (advisors, foreman/dispatcher, technicians, detail, and lot)
- Conduct one-on-one meetings with each Service Advisor to discuss status of repair orders, sales performance, and customer communication.
- Assure proper repair-order flow and maximize productivity by overseeing Reconditioning, PDI, Warranty, and Customer Pay repair processes.
- Accurately measure and record Technician Premise, Actual, and Billed time to coach the team to hit proper Management and Technician Efficiency targets.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Work with Director of Fixed Operations to set departmental objectives
- Maintain daily sales and production records as prescribed by upper management
- Review and evaluate service sales performance
- Maintain department finances within parameters established by upper management
- Remain current on new products and changes to existing products
- Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
- Enforce OSHA requirements, procedures and regulations
- Conduct performance evaluations
- Participate in operational planning
- Maintain the facility and equipment
- Conduct daily huddles/attend weekly manager meetings
To be successful you will need:
- Associate's degree or equivalent from two-year college or technical school or 2 to 4 years of related experience and/or training
- Service Department Sales Experience
- Valid driver’s license with an insurable driving record
- Experience leading and developing teams
- Prior service management experience in a fast paced environment
- Results driven and a desire to make a positive impact
- Strong communication skills, verbal and written.
- Ability to listen and provide solutions to team members and customers.
- Reliable and strong work ethic.
What’s in it for you?
- Competitive pay
- Commission and/or bonuses where applicable
- Medical & Dental
- 401K Match
- Paid Vacation & Holidays
- Yearly Profit-Sharing Bonus
- Training & Travel
- Employee Purchase Program
- Employee Borrow Program (Borrow a Camper and Go Camping)
About Colton RV
In 1962 “Old-Boy” Bill Colton started an Auto Upholstery Business where he focused on the custom interiors of the most rad-ist vans of the 60’s, 70’s and 80’s. A cultural shift in the early 90’s away from the rad interior custom van market led to a new opportunity for Old Boy's two sons, Chris and Jim.
The growing camping culture in the U.S. created a need for more RV dealerships and the Colton boys jumped in with both Feet. Growth of what we know today as Colton RV came steady in the early years and exploded in the mid 2000’s. Today, Colton RV is the Largest Family Run RV Dealer in New York State and has expanded its operations into Pennsylvania as part of our five-year vision of growth.
Still family run by Jim Colton and son Casey, Colton RV has over 200 employees and are committed to providing the best experience for both our employees and customers. We start by finding employees that are Smart, Hungry, & Humble! We also believe in giving back which is why throughout the year you will see Colton RV sponsoring a variety of charitable organizations such as Make-A-Wish, Toys for Tots, Camp Good Days, & many more. We feel it’s important to contribute to the communities in which we do business.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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