Job description
Job DescriptionWhat does a great Service Manager/Account Manager do?
The Client Technical Support (Tier 2)/Account Manager may be primary or escalation point of contact for resolving both internal and external issues. Responsibilities include all operational support such as boarding, account maintenance, project support, system enhancements, certifications, implementations/product solutions, alert/communications, association releases/regulatory changes, equipment/software, third party liaison, new business, financial audits/analysis.
Basic Qualifications for Consideration:
4year degree or equivalent work experience.
3-5 years of progressively responsible industry experience in a customer facing role.
Knowledge of Original First Data’s products, platforms, systems, and operational areas a plus
Preferred Skills, Experience, and Education:
Relationship Management
Customer Support Policies, Standards and Procedures
Customer Interaction
Problem Management
Account Management
Knowledge of Product Line
Who We Are:
We are the Operations Team supporting Commercial Mid-Market client portfolio management in Global Business Solutions. We work in close partnership with the Commercial Mid-Market Sales and Relationship Managers to support the client retention and revenue growth.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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