Job description

Energy Products and Design

Service Department

Position – Service Technician

Overall Job

The home stretch, and the clean up crew. The Service technician is not only the last person to work on the project, but they are also the individual with ongoing client relationships as caretaker and repair expert for products in need. Upon completion of all other project work the Service Technician prepares the project for transfer to the owners. With attention to detail and excellence, the final steps of cleaning, testing, and firing up our products is completed. As the final set of eyes on our work, the Service Technician has the enviable job of photographing the sum of our efforts so that we can celebrate successes together and stretch ourselves to improve after every job. As with all members of the team, ownership of all projects is shared, along with the celebration of our success as a team.

Service Department Position – Service Technician Reports to – Director of Service and Warehouse Operations

Salary/Wage – Based on experience and performance

Overall Job Description

Perform the set-up, preventative maintenance, and repair of a wide array of hearth and patio products to ensure the safe and reliable operation for our clients.

Primary Duties

• Coordinate with requesting department and clients to perform work orders and tasks efficiently.
• Clean, and set-up newly installed products, and complete applicable warranty registration forms.
• Must be familiar with electrical systems and able to read wiring diagrams and troubleshoot problems.
• Install product accessories (e.g. Doors, blower kits, remote controls, etc)
• Start and test fire installed products to ensure the safe operation for clients.
• Instruct owners other operators as required to ensure the safe use of the products.
• Demonstrate operator maintenance requirements to owners and others as needed.
• Troubleshoot and diagnose product malfunctions and failures for the purpose of identifying repair or replacement needs.
• Perform maintenance, repair and replacement of equipment as needed.
• Work with fellow tradesman as needed to facilitate the successful completion of their work with regard to our products.
• Maintain a log of all incomplete work orders requiring follow-up.
• Complete all outstanding work-orders in a timely manner.
• Communicate with clients immediately when any delays in service/parts are foreseen.
• Prepare and submit written job sheets to accounting for billing.
• Communicate to supervisor any known hazard or risks requiring attention.
• Maintain a working knowledge of all Core Products offered by our Company.
• Request equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.
• Maintain tools, supplies and/or equipment for the purpose of ensuring the availability of items and equipment is in safe operating condition.

Other Responsibilities * Demonstrate respect for work environment, and take care to ensure that the work area is in same or better condition than when we arrived.

• Report site damages immediately to supervisor.
• Keep accurate maintenance log of assigned work vehicle and request maintenance and repairs as needed.
• Maintain NFI Certification in a minimum of two areas (Gas/Wood/Pellet).
• Engage in training to upgrade skills and knowledge as job conditions change.

Requirements Qualifications

• Familiar with residential construction practices o Demonstrated experience with power tools o Demonstrated knowledge of chimney and flue installation.
• Education - High School Grad.
• Must possess own basic carpentry tools.
• Clean Driving Record.
• Demonstrated Safety Record.

Abilities * Able to read blueprints.

• Organize and complete assigned tasks in a timely manner.
• Willingness to work in a positive manner with all parties involved and permit prompt resolution of problems or conflicts as they occur.

Physical Requirements * Ability to lift 40 pounds for 50 feet is required.

• Ability to work on ladders, roofs, and at heights of up to 60 feet.
• Ability to work on hand and knees.
• Ability to work in confined spacesAdditional Compensation:

• Store Discounts

Benefits:

• Health insurance
• Retirement plan
• Paid time off
• Parental leave

Pay Frequency:

• Bi weekly or Twice monthly

Schedule:

• Monday to Friday
• Day shift
• Overtime
• 8 hour shift

This Job Is:

• Open to applicants who do not have a college diploma.

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Service Technician: 1 year (Preferred)

Work Location: One location

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