Job description
Overview:
Must be a US Citizen or Green Card Holder
Estimated Duration: 12 months with potential for extension or conversion
W2 Position
COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior
to starting work, absent an approved accommodation for religious or medical reasons.
Responsibilities:
Estimated Duration: 12 months with potential for extension or conversion
W2 Position
COVID19: Must be fully vaccinated and provide valid proof of a completed COVID19 vaccination prior
to starting work, absent an approved accommodation for religious or medical reasons.
- Sound experience in ServiceNow administration and architecture, someone who has managed ServiceNow instance for large user base (1000+ users)
- Deployment and day to day administration of ServiceNow Modules – Incident, Request, Change, CMDB, Knowledge portal, Asset Management
- ServiceNow administration – performance, availability, overall functionality
- Work with Business users to gather requirements and implement new solutions (modules) in ServiceNow
- Enhance and customize existing ServiceNow modules
- Maintain CMDB and integrations with other systems (on-premise and cloud – AWS, Azure)
- Create Knowledge modules
- Build Service Catalogs and Workflows
Required Skills:
- Must be a US Citizen or Green Card Holder
- Bachelor of Science in Computer Science, or equivalent IT industry experience
- Certifications:MCSA, MCSE
- Experience with JavaScripting and Python
- Good understanding of Microsoft Windows Server, Active Directory, and SharePoint.
- Good Scripting experience - Windows PowerShell, Shell Scripting
- Knowledge of network infrastructure technologies - LAN/WAN, Cisco routers, Switches
- ITIL certification would be a plus
- Experience within Healthcare IT domain is preferred
- Strong problem solving and customer service skills, along with strong communication skills and a sense of ownership and drive
- Good communication & presentation skills, business analysis skills, quick learner and team player
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