Meet The Team

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

What You Will Be Doing

Business Management:

• Accountable for the health of the GS P&L of the professional service accounts. Ensure that the quarterly and annual revenue and gross margin goals are met or exceeded.
• Establish executive relationships at the AMER professional service accounts and oversee governance process at accounts.
• Own quarterly forecasting (resources & P&L advisory) and annual goal planning
• Ensure business governance through processes and standards across book of business.
• Manage offering lifecycle for staffing decisions for insource or outsourcing requirements.

Business Development:

• Through direction to the GS Solutions Leader and Services Sales (SSP) leadership support large services opportunities.
• Identify partners and create GTM plans for complementary solution offerings.
• Work with the Services pursuit teams & Deal Structure Commercial teams for all new PS services opportunities to ensure the P&L reflects accurate cost and contract terms are achievable.
• Drive business development strategies with Client Directors to grow existing business base.
• Work with SSP Management on Field Messaging Service rollout and sales support.

Service Delivery:

• Provide leadership and strategy for Client Directors, Service Delivery Management and onsite service delivery teams.
• Through support from practice and delivery team ensure all service delivery efforts at accounts are completed in a timely and cost-effective manner exceeding program budgets.
• Ensure Client Directors are leading project managers to drive a fully integrated service delivery framework with the Hitachi Global Delivery & Development Center (GDDC).
• Drive a cost effective, seamless, and uniform service delivery framework with GDDC as a strategic delivery partner.

Service Development:

• Work with Global PS and MS leadership to understand service portfolio roadmaps.
• Provide leadership to Practice Management for field readiness for all new offerings.
• Liaise with GS Practice leadership for all areas of new service transformation efforts and new technology.

What You Will Bring To The Team

• Knowledge of DC Operations, ITSM, ITIL and ITO Processes.
• PMI, ITIL or other IT certifications desired.
• Executive persona able to operate with credibility at the "C-level", both Client side and within Hitachi Vantara.
• 15 years of Service Management experience with a top tier SI, service provider, or fortune 500 company IT department leading a team of 100+ resources
• Blended delivery experience in on-shore, near-shore, and off-shore models.
• Experience leading teams of second level managers as direct reports.
• Experience in structured Program and Project Management methodology such as PMI.
• Ability to plan, manage risk and assess complex situations.
• Proven ability to lead and co-ordinate multi-skilled teams, including customer, 3rd party, and Hitachi Vantara personnel.
• Proven able to negotiate and resolve difficult customer issues to a "win/win" outcome.
• Track record of previous success in complex or difficult environments.
• Highly articulate and a good communicator and relationship former.
• Ability to work in unstructured environments and fluid environments and experience of operating in changing organizations.

As required by the equal pay and transparency acts, the expected on-target-earnings for this position is:

Tier One Location OTE (including New York City and California Bay Area): $209,000 -$308,000

Tier Two Location OTE (including Colorado, Seattle, and the rest of California): $182,000 - $260,000

Tier Three Location OTE (including the rest of Washington State): $147,000 – $210,000

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Vantara's bonus/variable/commission pay programs, where applicable, and are subject to the program's conditions and restrictions.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

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