Job description

PRIMARY RESPONSIBILITIES:

As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co-workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.

PERFORMANCE RESPONSIBILITIES:

● Arrive to work promptly and in full uniform on your scheduled shift

● Greet every customers and ensure they are being taken care of according to company standards

● Ability to resolve customer issues quick and efficiently

● Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times

● Ensure product quality by checking freshness, rotating products, and removing out-of-date products

● Make sure the HACCP logs are being filled out the correctly and on time daily

● Help ensure the P.O.’s are being executed in a timely manner daily

● Study our product list and be knowledgeable to explain to customers and co-workers

● Package, weigh, and price all baked goods & merchandise according to standards

● Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.

● Abide by company policy with respect to dress code: hair properly tied back with hairnet.

● Follow our cash handling procedures when using the POS to process customer orders

● Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices

● Ensure that all shelves and displays are properly stocked, front-facing, and up to standards

● Maintain back box and daily operational stock in good working order

● Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department

● Operate and sanitize all Bakery equipment in a safe and proper manner

● Cleaning implantation at end of your shift and whenever the storefront is slow

● Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise

● Preform inventory management utilizing inventory system

● Preform in store walk through internal audits

JOB REQUIREMENTS:

● Experience in a customer focused work environment is required

● Food service and hospitality experience is preferred

● High school diploma or equivalent is required

● Experience working in a busy environment

● High energy and engaging personality

● Professional demeanor

● Ability to work on your feet for extended periods of time (8+ hours a day)

● Ability to work flexible hours, including weekends and holidays

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Experience level:

• 2 years

Restaurant type:

• Bakery

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hoboken, NJ 07030: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of customer service experience do you have?

Work Location: In person

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