Job description

We are looking for a Guest Service Manager to make our guests feel welcome and ensure their exciting and enjoyable time at our theater. What is the role of a Guest Service Manager? Guest Service Manager responsibilities include greeting clients as they arrive, coordinating their check-ins or reservations with our entertainment offerings, managing the staff and facilities, and ensuring the best guest experience possible whether its our food or entertainment. You will make sure our staff, offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our theater's image by answering guests’ requests and making sure our visitors are satisfied.

Responsibilities

• Provide upscale guest service experiences for guests throughout their visit
• Ensure guests are properly greeted upon their arrival
• Monitor daily reservations and events and guest are checked in and assisted in a timely manner
• Promptly address guests’ requests, like in-theater dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our facilities and entertainment packages, including theater and bowling pricing and special offers
• Promote all advertised deals and specials throughout the week
• Manage guest relations team to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from online reviews and suggest ways to improve ratings
• Establish friendly relationships with regular guests
• Hiring and HR practices like staff scheduling and availability
• Inventory control and accountability for the differing areas of the complex
• Maintain a strict schedule to the movie showtimes and ensure guest quality maintains high for all areas
• Ability to handle finance, including hand counts of the safe, drop banks and other things regarding deposits and normal money handling operations

Skills

• Proven work experience as a Guest Relations Manager, manager or similar role
• Understanding of all theater/food and beverage management best practices and relevant laws
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
Temperature checks for all staff upon entering the building, face mask requirement throughout the shifts, new MERV-13 filters in all units for heat/HVAC, hand sanitizing stations around the building, and 30-min cleaning intervals for all high volume areas

Ability to commute/relocate:

• Cary, NC 27519: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Supervising experience: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.