Job description
At Interstate Truck Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Interstate Truck Center is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
$30-$35/hour
Benefits
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Monthy Production Bonuses
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Medical
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Dental
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Vision
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Life Insurance
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401K with match
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Paid Vacation
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Company Holidays
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Employee Discounts on Products and Services
Responsibilities
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Assists in Recruiting, hiring, and motivates qualified service technicians.
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Assists technicians in developing their skills.
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Understands and ensures compliance with manufacturer warranty and policy procedures.
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Ensures that all department employees receive appropriate manufacturer training.
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Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
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Ensures that all repairs are assigned to technicians in an equal and fair manner.
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Provides technical support for technicians when necessary.
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Ensures repairs are charged out correctly.
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Checks progress of each repair order throughout the day.
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Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
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Road tests vehicles to quality-check work performed.
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Accounts for all documents; ensures that none are missing and all are processed correctly.
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Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
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Takes after hours service/breakdown calls. Dispatches mobile technician when needed. Follows through to completion of call
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Handles all customer complaints within 24 hours, informing other managers as appropriate.
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Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
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Monitors technicians' daily productivity reports and corresponding payroll records.
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Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
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Ensures the proper care, storage, and inventory of special tools.
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Keeps abreast of new equipment and tools available and recommends purchases.
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Fills in for service advisor and dispatcher when necessary.
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Attends managers meetings as requested.
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Strives for harmony and teamwork within the department and with all other departments.
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Maintains safe work environment.
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Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
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Operates all tools and equipment in a safe manner.
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Reports any safety issues immediately to management.
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Opens and closes work orders
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Knowledge of warranty
Qualifications
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Truck service experience
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Strong leadership, interpersonal, math, and writing skills
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Ability to prioritize work in a dynamic environment
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One year Fleet or dealership experience
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Management or customer service experience
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High school diploma or equivalent required
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OEM certification
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Valid Drivers License
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CDL a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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