HGV Now Offers Day One Team Member Benefits!!!

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work.

As a Signature Vacations Planner, you will be responsible for driving company success through performing the following tasks to the highest standards:

• Responsible for primarily outbound calling Hilton Signature Vacation members to assist them with booking their HSV packages, while providing excellent customer service.
• Meets minimum weekly production expectations/metrics based on the department’s need.
• Handles inbound calls as needed.
• Responsible for email communications with assigned Hilton Signature Vacation members as needed.
• Provides administrative support for the Signature Vacations program as assigned.
• Must have a clear understanding of available Signature Vacation packages at all time.
• Verifies the Signature Vacations Package and the bonus points awarded and reviews contingency requirements before booking the vacation.

Schedule Details:

Monday – Friday schedule during training. Tuesday – Saturday schedule once training is complete. Department hours are 7:00am – 6:00pm Monday – Friday, and 8:00am – 4:30pm on Saturday. Sundays: Closed. Schedule varies based on department need and team member tenure.

Remote opportunities may be available after 6 months based on performance.

Compensation Range:

Average earnings of $50k, with top performers earning over $65k

Hourly rate plus weekly commission.

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily pay offered*

• Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

What are we looking for?

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Ability to be flexible with schedule and working hours, including evenings and weekends.
• Documented ability to type with a proficiency at a rate of 35 words per minute.
• Computer proficiency in Microsoft Word, Excel, Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Able to establish and maintain a cooperative working relation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.