Job description

Fairstead has an exciting opportunity for a multi-site properties, and we are looking for a Multi-Site Assistant Community Manager to join our team!

The Multi-Site Assistant Community Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform a variety of duties including but not limited to administrative, financial, and resident relations.

What’s in it for you?

• Compensation: $33 - $36 + overtime eligible
• Generous employer contribution for Medical and Dental through United Healthcare
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 13+ paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more!

RESPONSIBILITIES:

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members responds and completes resident service requests.
• Assisting tenants with requests, questions, problems, and complaints
• Alerting staff of move ins, move outs, any emergencies
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Documents lease violations and coordinate evictions.
• Provide excellent customer services and display courteous and professional attitude towards all residents and visitors
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Consistently works to clear HPD, ECB, DOB violations

Requirements:

• Two (2) years of experience in mixed income/market rate leasing or property management
• Knowledge and experience in the local residential market
• Experience with Yardi
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.

Job Type: Full-time

Pay: $33.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Work Location: In person

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