Job description
Become a part of the Quality Team! Quality Healthcare Resources, a division of Assembly Health, is looking for a Revenue Account Director to oversee one of our key strategic partnerships. This person will serve as the leader of this account, and will directly manage all essential aspects of operations, including on-boarding and management of all facilities. The Account Manager will be a liaison between external and internal departments. They utilize an array of knowledge, technical skills, and critical thinking abilities to facilitate the business and assist all the Executive Operations team members with account growth, client engagement and overall performance of the Company.
Role and Responsibilities:
- On-Boarding and Management of assigned SNF Billers: Conduct proper training and on-boarding of all new team members and ensure each team member is certified in Account's proprietary training program. Supervise the A/R Process for each Nursing Home assigned, and ensure the team is proficient in billing practices, which includes submitting billing on time, proper data entry, consistent follow up, and working all aging claims.
- Client On-Boarding: Support Client On-Boarding and ensure that the internal team has the resources, tools, and proper processes in place to effectively manage the accounts.
- Conducts regular team meetings with team, leadership, and clients to ensure consistency regarding organizational goals and objectives.
- Customer Service: Manage customer service which includes client meetings pre and post on-boarding and providing professional service to our clients by ensuring consistent cash flow and customer service for each facility. Act as main contact for all assigned clients, and as a liaison between all internal departments. Prepare and deliver all internal and external reporting to measure customer satisfaction. If needed, immediately escalate any problems to the appropriate person.
- Drive the Operational Strategy and Tactical Plan: Include planning and execution for our strategic partnership in skilled nursing, long-term care, and nursing home facility space.
- Knowledge Management Ownership: Drive improvements to our knowledge management database and keep stay informed and up to date on billing trends and developments.
- Drive Operational Improvement and KPI Management: Optimize KPI reporting and develop strategic operational improvements across the team.
Qualifications & Skill Set:
- Required background/ experience in medical billing preferably with Skilled Nursing Facilities.
- Experience with MatrixCare preferred!
- Management Background and able to navigate through ambiguous environments.
- Entrepreneurial mindset.
- Exceptional knowledge of common systems and applications.
- Detail-oriented, self-motivated and process oriented individual.
- Qualified candidates will have achieved a bachelor's degree in the field of communications, business, or a related field.
- Travel of up to 25% required.
Benefits
- To be a part of a vastly growing organization!
- Robust ongoing training and development programs.
- Medical benefits, 401(k) plan, Paid Holidays, Paid Time off to enjoy your time away from the office.
Become a part of the Quality Team! Quality Healthcare Resources, a division of Assembly Health, is looking for a Revenue Account Director to oversee one of our key strategic partnerships. This person will serve as the leader of this account, and will directly manage all essential aspects of operations, including on-boarding and management of all facilities. The Account Manager will be a liaison between external and internal departments. They utilize an array of knowledge, technical skills, and critical thinking abilities to facilitate the business and assist all the Executive Operations team members with account growth, client engagement and overall performance of the Company.
Role and Responsibilities:
- On-Boarding and Management of assigned SNF Billers: Conduct proper training and on-boarding of all new team members and ensure each team member is certified in Account's proprietary training program. Supervise the A/R Process for each Nursing Home assigned, and ensure the team is proficient in billing practices, which includes submitting billing on time, proper data entry, consistent follow up, and working all aging claims.
- Client On-Boarding: Support Client On-Boarding and ensure that the internal team has the resources, tools, and proper processes in place to effectively manage the accounts.
- Conducts regular team meetings with team, leadership, and clients to ensure consistency regarding organizational goals and objectives.
- Customer Service: Manage customer service which includes client meetings pre and post on-boarding and providing professional service to our clients by ensuring consistent cash flow and customer service for each facility. Act as main contact for all assigned clients, and as a liaison between all internal departments. Prepare and deliver all internal and external reporting to measure customer satisfaction. If needed, immediately escalate any problems to the appropriate person.
- Drive the Operational Strategy and Tactical Plan: Include planning and execution for our strategic partnership in skilled nursing, long-term care, and nursing home facility space.
- Knowledge Management Ownership: Drive improvements to our knowledge management database and keep stay informed and up to date on billing trends and developments.
- Drive Operational Improvement and KPI Management: Optimize KPI reporting and develop strategic operational improvements across the team.
Qualifications & Skill Set:
- Required background/ experience in medical billing preferably with Skilled Nursing Facilities.
- Experience with MatrixCare preferred!
- Management Background and able to navigate through ambiguous environments.
- Entrepreneurial mindset.
- Exceptional knowledge of common systems and applications.
- Detail-oriented, self-motivated and process oriented individual.
- Qualified candidates will have achieved a bachelor's degree in the field of communications, business, or a related field.
- Travel of up to 25% required.
Benefits
- To be a part of a vastly growing organization!
- Robust ongoing training and development programs.
- Medical benefits, 401(k) plan, Paid Time off to enjoy your time away from the office.
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