Job description
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
SNACK BAR ATTENDANT
The Snack Bar Attendant provides top quality customer service and to ensure that customers have a favorable dining and gaming experience.
The Snack Bar Attendant provides top quality customer service and to ensure that customers have a favorable dining and gaming experience.
ESSENTIAL FUNCTIONS
- Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
- Appropriately use all related equipment, including cash registers, Micros, and credit card machines.
- Ensure all food and beverage products are rotated and served in a quick and neat fashion.
- Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
- Clean the tables, floor, counter, and machines in the snack bar concessions area.
- Keep an accurate count of all money and comps received from customers.
- Monitor quantities of all supplies and notify the kitchen management when quantities are low.
- Stock food and beverage items for snack bar concessions.
- Understand and adhere to all cash and comp handling procedures and policies.
- Perform all duties of Cashier Attendant through a support and relief capacity.
- Keep work area in a clean and orderly manner.
- Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory
Casino Queen Marquette is an equal opportunity employer.
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