Job description

Responsible for serving food, non-alcoholic beverages to guests visiting the snack shop/Aquarium. This position will be expected to greet guest and provide a positive guest service experience for the customers of the Alabama Aquarium

● Status: Non-Exempt - Hourly

● Reports to Café Manager indirectly, Snack Shop team lead directly

● Job Title Supervised: Not Applicable

Essential Job Duties are but not limited to:

● Set up and prepare snack shop/concession for daily opening and/or properly shut down snack shop/concession at business close.

● Assist guests in food and beverage selection by describing menu changes, answering food preparing questions, taking the order and upselling where possible.

● Prepare and serve food and drinks as ordered.

● Provide guests with efficient food service by maintaining food displays, clean counters, dishes, trays, fools and equipment.

● Cashier; calculate totals, opening and closing daily of cash till.

● Maintain and stock food and disposables inventory including cutlery, plates, napkins, etc.

● Responsible for providing friendly, professional, and responsive customer service to Aquarium guests.

● Take out trash daily

● Attend to customer complaints satisfactorily.

● Serving customers in a fast, efficient, and friendly manner.

● Complying with relevant safety, hygiene, and service standards and procedures

● Carry out on-the -job training to ensure subordinate staff can carry out their duties effectively

● May be asked to work outside of the assigned schedule for necessary job duties.

Other Duties and Responsibilities

● Train to new hires as needed

● Work concession stand as needed

Requirements:

Education:

● High School Diploma/GED preferred

● Ability to read and write

Experience:

● Six(6) months of food service experience preferred.

● Food handler permit within 6 months of hire

● Computer skills are a must

● Ability to count money and work cash register

● Timekeeping equipment

● Ability to learn or have knowledge of standards health and regulations as they apply to food preparation and service

Physical Abilities:

● Requires occasional, lifting, caring, pushing, pulling of up to 30 lbs

● Ability to work days, nights, weekends and holidays.

● Standing or walking some of the time, reaching overhead

● May involve exposure to extreme heat and cold

● Must be able to properly lift heavy items from a stooping position

● Requires normal visual acuity and field of vision, hearing and speaking abilities, color perception, depth perception and texture perception

Interpersonal Abilities:

● Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

● Work well under pressure

● Strong attention to detail, with a strong work ethic and positive team attitude.

● Valid State Driver’s license

● Ability to follow written and verbal instructions

● Excellent interpersonal, negotiation, and conflict resolution skills.

● Ability to act with integrity, professionalism, and confidentiality.

● Work well within a skilled team and independently.

● Ability to meet deadlines with limited oversight

Job Types: Full-time, Part-time, Temporary

Pay: $11.50 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dauphin Island, AL 36528: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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