Follow Your Calling, Find Your Career!!

Please apply by: Sunday, May 14th, 2023

Salary Range: $71,926.00 to $89,907.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.

Position Specific Information

The Social Services Manager position for Community Substance Use Programs provides daily leadership and oversight for the following programs: Substance Abuse Comprehensive Outpatient Treatment at Roof Above Mens’ Shelter and Salvation Army Center of Hope Women’s Shelter; Partnership with Safe Alliance Domestic Violence Shelter; Substance Abuse Comprehensive Treatment at the Detention Center; EASE Program (Enhancing Wellness through Affirming Services and Education); and Community-Based Mental Health Clinicians.

This position reports to the Prevention and Intervention Services Division Director. The position has four direct reports, including three Substance Use Program Supervisors and one Health Records Specialist.

Key responsibilities include ensuring high quality day-to-day service delivery for vulnerable populations such as those experiencing homelessness, addiction, mental illness, domestic violence, poverty, and incarceration. This position provides managerial support for supervisors and frontline staff, conducts both administrative and clinical supervision, monitors operational budgets, administers grant programs, maintains CARF accreditation standards, supports community partnerships, reports on strategic business plan activities and key performance indicators, participates in community assessments, and informs the direction of substance use and mental health programs supported by the County.

Position Summary

Plan, coordinate, and manage human services programs. This position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.

Essential Functions

Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines
Review information with teams or staff members to provide guidance and direction in the delivery of services
Establish performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audit staff cases and workloads to prioritize duties and referrals for new cases
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Complete monthly and quarterly program reports; review and analyze reports and statistics for continuous awareness of program operation
Develop program goals, objectives, and strategies to provide direct assistance to customers
Identify information and resources necessary to assess community needs
Plan and assign responsibility for staff orientation and development
May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience: Minimum of six years of experience in area of assignment, including one year of supervisory experience or completion of an approved supervisory training program

Education: Bachelor's Degree in Human Services or related field.

Combination of relevant education and relevant experience accepted: Yes

Licenses and Certifications
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Preferred Qualifications

Previous experience supervising substance use and behavioral health related programs and services

Master’s degree in a human services related field and full professional licensure such as LCMHC or LCSW highly preferred

Dually licensed clinician with CCS from the NCASPPB highly preferred

Experience providing both administrative and clinical supervision

Experience with co-occurring disorders

Experience with service provision for vulnerable and/or marginalized populations

Knowledge of trauma-informed care principles and person-centered practice

Familiarity with CARF accreditation standards and reimbursable services

Experience with electronic health records management

Experience with budgeting and familiarity with MCO’s and/or LME’s across NC

Knowledge, Skills and Abilities

Knowledge of
General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community based service agencies
Developing trends and best practices in the specific program area

Skills
Supervising and evaluating employees
Prioritizing and assigning work
Managing and executing multiple tasks
Maintaining various confidential records
Evaluating records to ensure accreditation standards are met
Exercising judgment and discretion
Resolving conflict and crisis intervention
Achieve and maintain effective relationships with clients, other professionals and the general public
Preparing correspondence and comprehensive reports
Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Working nights and/or weekends for positions in certain departments

Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and tactics
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values

Computer Skills
Proficient in various computer programs including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.