Supports software applications such as Aha!, Azure DevOps, Jira, Miro, Mural, EasyRetro, and/or others as required across multiple functions within the Center for Digital Health (CDH). A large part of this role will be supporting Aha!, our designated product management tool, and the teams that use Aha!. Experience with Aha! is preferred however not required. You will serve our product teams in two important ways, administering our tools (software) to support these teams and collaborating with our agile coaches to provide training to teams in the use of these tools. The agile coach will coach teams in lean agile processes, and you will enable tools to support these processes. This position reports to the Center for Digital Health’s portfolio management organization.

Requirements

As a software administrator for the Center for Digital Health your responsibilities may include:

• Defining the standard configurations that all teams will follow and ensuring that these standards are consistently followed
  
  • Defining the standardized portfolio reporting for senior leadership as well as supporting other reporting needs across CDH if coming from these tools
  • Onboarding new teams according to the defined standards and ensuring their setup aligns with any team-specific processes
  • Training teams on the organization's use of specified software in partnership with our agile coaches
  • Creating and maintaining integrations between Aha! and Azure DevOps or Jira
  • Conduct regular touchpoints (ex: internal Lunch and Learns) on topics pertaining to these software(s) to advance our collective knowledge and maturity in the use of these tools
  • Supporting the teams with day-to-day questions or issues, and optionally holding regular office hours
  • Actively seeking and managing user feedback on the organization's use of the specified software(s)
  • Actively working with the Center for Digital Health executive sponsors to ensure their goals are being met
  • Staying current with new software functionality and rolling it out across the Center for Digital Health where appropriate
  • Managing license assignment and user access
  • Work with IT to apply and maintain single sign on (SSO) and/or active directory (AD) groups utilized in the user permission process
  • Managing contract renewals and collaborating with finance/budget representatives on actual and forecasted spend related to these software(s)

Skills

Experience with using or administering Aha!. Track record within Healthcare industry supporting agile teams. Excellent written and verbal communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences and stakeholders. Comfortable with ambiguity and facilitating discussions to explore the best possible solutions. The ability to lead and inspire with imagination, courage, and curiosity. Strong business acumen and the ability to dig in and solve problems, a self-starter.