Job description
Requisition ID: req36443
Job Title: Software QA Analyst - CRM
Sector: Information Technology
Employment Category: Regular
Employment Type: Full-Time
Compensation: USD 73,000.00 - 91,000.00 Salary
Job Description
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. IRC teams provide health care, infrastructure, learning and economic support to people in 40 countries, with special programs designed for women and children. Every year, the IRC resettles thousands of refugees in 22 U.S. cities. Learn more at Rescue.org and follow the IRC on Twitter & Facebook.
Job Overview/Summary:
The IRC is looking to hire a Software Quality Assurance Analyst. Position key attributes are manual functional testing, multi-tasking, detail-orientation, fast-learning, and self-organizing. This role will provide hands on application testing support, create, and maintain testing scripts, test plans and other test artifacts. Identify, build, and execute complex use case scenarios, find requirement/specification gaps, and work very closely with business teams to clarify requirements. Find a balance between keeping high quality standards without overly exerting on release timelines. Build a good working relationship between development and product management teams. Test and regression testing within tight deadlines without compromising on the quality.
Major Responsibilities
Primary responsibilities include but are not limited to:
- Translate functional requirements and specifications into test scenarios and test cases
- Perform smoke testing, functional, integration, regression, system, and performance testing
- Support business with user acceptance testing
- Work closely with the project management team to ensure testing processes are implemented and followed by the core team
- Actively participate in requirements refining and sprint planning calls to understand and clarify the business needs, and to identify the requirements gaps early in the process
- Use Jira, Zephyr and Salesforce to document and maintain testing progress
- Verify multiplatform capabilities, cross browser testing (Chrome, IE, Firefox, Edge, Safari), and mobile testing (iPad, iPhone, android phone, tablet).
- Responsible to implement Agile Software Testing Lifecycle.
- Test the application on usability and stability bases and propose changes where necessary
- Clearly communicate the testing timeline for each testing phase, and help team set realistic timeline for a release that accommodates full testing lifecycle
- Ensure all identified risks from testing are escalated and mitigated appropriately
- Be self-directed in planning and executing test review meetings, tracking bugs and bug resolutions, maintaining release timelines, and communicating testing progress to the core team
- Be able to collaborate and communicate well with other team members to timely self-unblock
- In every release cycle, be instrumental in maintaining a high-quality software product through comprehensive testing
Key Working Relationships:
Position Reports to: Senior Manager, Quality Assurance
Position directly supervises: non-managerial position
Other Internal and/or external contacts:
Internal: Software Development team, Project Management team, and other SMEs or project Stakeholders
External: None
Job Requirements
Preferred Additional Qualifications
- Bachelor's Degree in IT field or relevant work experience
Experience Requirements
- 3+ years of Quality Assurance experience on web-based applications, black box testing, functional, and system integration testing
- Some CRM or Salesforce experience is nice to have
- Some Performance and Load Testing experience with open-source tool
Knowledge and Skill Requirements
- Demonstrated experience on functional, regression, and integration testing
- Experienced in discovering test scenarios from complex use cases and converting them into step-by-step test cases
- Experience working with Agile and scrum methodologies
- Experience using Jira and Zephyr
- Cross-browser testing tool such as Browserstack knowledge is preferred
- Experience testing multilingual platforms along with multicurrency verification preferred
- Some automation and performance testing preferred
- Excellent organization and prioritization skills with attention to details
- Experience with any open-source Performance/Stress testing tool e.g. JMeter
- Possess excellent oral and written communication skills
- Self-motivated and a problem solver
- Fast and independent learner
- Effectively work with distributed teams
- Intercultural competence
Nice to have
- Some CRM or NPSP Salesforce experience
- Basic knowledge of object schema of Salesforce
- Basic knowledge of automation tools in Salesforce
- Basic source and target queries to match data and data counts
Working Environment
- On site or remote options available
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
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