Job description

Midtown is seeking a Software Support Analyst to join our world-class IT team at our Chicago headquarters (3611 N Kedzie). This is a hybrid role that requires being in the office two days/week.

About Our Company

We work at Midtown to inspire people to transform their lives—and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

Who We Want

We’re looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.

The Position

The Software Support Analyst will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.

Primary Responsibilities:

• Providing software support to club associates, empowering them to use our software systems effectively and efficiently
• Troubleshooting software problems related to our solutions.
• Ongoing training and support for our member management systems called CSI Spectrum and Club Automation, both created by Daxko.
• Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants.
• Working directly with fellow associates within the IT department (Infrastructure, Development, and Business Analysis).
• Evaluating, implementing, and training associates on new features of the software.
• Working with the club business units when business practices are not in line with corporate policy.
• Making recommendations for improvements or changes to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system of Workday.
• Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate.
• Occasionally need to work outside normal business hours to meet business needs.
• Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.

Requirements:

• Bachelor’s degree in business, accounting, IT, or have equivalent work experience.
• Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.
• Possesses at least two years of ERP software support (CSI Spectrum, Club Automation, Silverware, Maestro, or Book4Time knowledge a plus, but not required).
• Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus).
• Understands basic accounting principles.
• Has exceptional verbal and written communication skills.
• Can help create and execute action plans that lead the team toward objectives set forth by executive leadership.
• Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service.
• Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications.
• Has excellent analytical, organizational and communication skills, both oral and written.
• Is highly self-motivated and works well individually, and with teams.
• Is energized and dedicated to being proficient at problem solving software support to club associates, empowering them to use our software systems effectively and efficiently.

Associate Benefits

Members of the Midtown team receive:

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of free courses for professional development
• Health insurance for eligible full-time associates (30+ hours a week)
• And more

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Weekends only

Ability to commute/relocate:

• Chicago, IL 60618: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your compensation requirements?

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Hybrid remote in Chicago, IL 60618

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