Job description
BitSight’s mission is to enable trust in digital transactions. Together, we are transforming how the market governs cybersecurity risk through Security Ratings. BitSight Security Ratings are real-time, data-driven measurements of cyber security performance that help companies, investors, insurers, government agencies and regulators make informed, dynamic risk decisions impacting business results, financial investments and national security.
- Founded in 2011, BitSight transforms how organizations manage information security risk.
- Manage third party risk, underwrite cyber insurance policies, benchmark performance, conduct M&A due diligence and assess aggregate risk.
- Seven of the top 10 cyber insurers, 20% of Fortune 500 companies, and 3 of the top 5 investment banks use BitSight
- BitSight is the most widely used Security Ratings Service with over 2,500 customers and the largest ecosystem of users and information
Solutions Advisor
Do you enjoy working with customers to find creative ways to solve business challenges? Are you excited about cyber security and nurturing relationships with clients? If so, the Solution Advisor role, part of our Professional Services organization, might be a great fit for you.
BitSight is a fast-growing SaaS startup that has already established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their third parties to understand the full extent of risk they are assuming by entering into a relationship. Our easy to understand ratings are integrated into processes at organizations ranging from the Fortune 100 to state Universities.
The Advisor role is a strategic priority to BitSight, with significant visibility to executive leadership. As an Advisor, you will partner with a team of problem solvers to address complex business issues in the Cybersecurity and Third Party Risk Management (TPRM) space. You will project manage clients’ BitSight and TPRM programs, and enable our clients to gain the maximum benefit from our platform.
Advisors are well organized and strategic thinkers. Strong communication skills are important as this role will require you to present to senior leaders and provide recommendations with the requisite justification. This is a great position for a self-starter who’s looking for an opportunity to shine in a role in a growing, high priority, division of a fast-growing company.
Responsibilities
- Directly support and operate clients’ BitSight programs, as co-defined by you and the client
- Manage clients’ businesses to Key Performance Indicators established by their leadership to support achievement of business goals
- Act as a day to day point of contact for clients
- Collaborate with team members to execute on client initiatives, troubleshoot and resolve product and service issues, and report on engagement progress
- Participate in quarterly business reviews
- Collaborate with Customer Support, Sales, and Product teams
- Develop materials and presentations for executive level reporting
- Perform third party risk assessments
- Set follow-up actions and provide regular updates on the status of active findings to all stakeholders
- Learn to be a power user of BitSight products, capabilities and services
Requirements
- 2+ years of client facing experience
- Desire to learn about CyberSecurity and Third Party Risk Management
- Experience in consulting, customer success, customer support, sales, or similar roles with a proven track record of managing projects to completion
- Explain and articulate technical concepts to non-technical stakeholders, and follow basic troubleshooting steps to work through issues
- Strong verbal, written, and interpersonal skills, as well as excellent planning and
- organizational skills
- Experience in TPRM, CISSP certification, cyber security, information risk management, or related field preferred
- Experience with SalesForce, Google Suite, and remote teaming preferred
Diversity. BitSight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
Culture. We put our people first. BitSight offers best in class benefits, including unlimited paid time off, 401k match, and commuter benefits. All employees are bonus eligible. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at BitSight will give you the opportunity to fulfill your professional goals and expand your skills.
Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in BitSight’s mission and can contribute to our team in a variety of ways.
Additional Information for United States of America Applicants:
Qualified applicants with criminal histories who are based in San Francisco and applying for remote roles will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.
This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.
If you are resident of Colorado or New York City, please email us at recruiting@bitsighttech.com to receive compensation and benefits information for this role.
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