Job description

Why Facialworks?

Facialworks is revitalizing the way people experience skincare. Opened in 2014, Facialworks is one of Orange County's most successful beauty businesses with 4 locations and more in the works.

We are also transforming the typical esthetician experience. We believe in merit not seniority. Our systems and metrics are designed to reward and motivate exceptional performance. Be a part of our high performing skincare enthusiasts!

We’re expanding our teams in Huntington Beach, Newport Beach, Irvine Spectrum, and Dana Point.

If you are passionate about skincare and want to grow with a company that is redefining what the typical spa can be, please read on.

Preferred Qualifications

· 2-3 Years store management experience in the spa, fitness, or hospitality industry

· 2-3 Years B2C or Retail Sales Experience

· 2-3 Years B2C or Retail Customer Service Experience

· Experience with booking software(s)

· Goal Orientated with a can-do attitude for overcoming challenges and changes

· Analytical mindset with the ability to create action and results from statistics

Responsibilities/Typical Day

First (and maybe most importantly), our managers train, coach, develop, and help our estheticians deliver the utmost, highest level of service that our clients have come to expect. They are usually our first and last point of contact with clientele, so it's important our managers are knowledgeable and comfortable selling products, memberships, and packages. Customer service skills will go a long way, too! Operationally, they are responsible for maximizing store sales, setting schedules, assisting estheticians, assisting with payroll, and making sure the store looks perfect!

The appearance, including cleanliness, store prep, and merchandising are all the responsibility of the manager. When the manager comes to work every day, they are looking for anything out of place. They are also ensuring the store is prepped and ready to see clients. An eye for detail will be an important characteristic for success in this portion of the job.

How do we evaluate our Managers? We look at a few KPIs:

· Store sales and performance

· Client feedback as measured by our client review system

· Customer Service and Retention

· Product sales

· Membership/package sales

· Staff Turnover

· Positive Attitude

Company Culture:

We believe it's important that our managers exude our energetic and passionate company culture. We can teach you to be a more effective manager and leader. However, attitude is up to you. We are looking for positive, happy people. If this is you, great! We’re 100% committed to creating a work environment that is friendly, supportive, and fun.

When it comes to our clients, Facialworks is all about good vibes. We are a results driven company and we expect the best from our team members. People looking for the typical relaxed day spa environment are not a fit, because we are changing that perception! We are looking for high performers with the right attitudes. If this is you...congrats, you are awesome and please read on.

Other requirements:

· A current California Esthetics or Cosmetology license

· Up to date knowledge of today's relevant beauty treatments, trends, and popular skincare ingredients

· Ability to work weekends and be flexible.

· Desire and passion to help others achieve their skincare goals

Other:

Salary + Bonus

We look forward to meeting you!'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Includes

• Weekends
• Holidays

Paid Training:

• Yes

Pay frequency:

• Every other week

Management:

• Ops Manager

Employees working per shift:

• 7-15

Typical end time:

• 7-10PM

Typical start time:

• 10AM

Work Remotely

• No

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Application Question(s):

• Are you available to work Saturdays? (Y or N)
• Are you available to work Sundays? (Y or N)
• Do you have reliable transportation to and from work? (Y or N)

Experience:

• spa management: 2 years (Preferred)
• esthetician: 2 years (Preferred)

License/Certification:

• Esthetician License (Preferred)

Work Location: In person

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