Job description

Essential Duties and Responsibilities:
Serves as the main point of contact for detailed loan inquires, history research, and core loan system questions.
Provides follow-up to ensure all needs are met efficiently. Serves dealers face-to-face with payoffs and drafts for collection.
Processes mailed in and automated report items for deposit and/or payments to applicable accounts. Including credit insurance payments, consumer loan payoffs and total loss settlements.
Establishes new consumer loans by ensuring accurate information is set up and in relevant systems.
Ensures salability of collateralized consumer loans.
Reviews and completes loan correction requests, rate modifications, and payment error research.
Complies and submits required documentation and information to associated vendors for credit insurance and total loss claims.
Produces standard letters for release of lien, satisfied lien, affidavit for intercontinental transport, and payment history requests.
Maintains product accuracy by review of critical documents and reports to ensure future rates, receivables, due dates, and payment changes are within guidelines.
Verifies title work documentation in conjunction with new loans and completes lien filings with the local tax office.
Ensures accuracy and timeliness of lien filings by working with finance companies, state DMV offices, and dealers.
Complies and submits lien reports to finance department for review.
Releases liens on collateral items both physically and via electronic methods once loan agreements have been satisfied.
Categorizes, files and retrieves required paper documents from the paper vault.
Completes quality checks of various documents stored within the optical system.
Processes incoming oil and gas drafts for collection with outside financial institutions.
Ensures proper follow-up is completed on outstanding items.

Minimum Qualifications:
Education

High School diploma or equivalent is required
Experience
Six months to two years job related or similar experience.

Knowledge, Skills, and Abilities

Strong working knowledge of relevant software including Microsoft Office. Must have extensive experience with Microsoft Excel and experience with creating and managing large data sets.
Passion for accuracy. Substantial ability to prioritize tasks and solve complex problems.
Ability to handle and maintain confidential information in a sensitive manner.
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
Mental alertness and adaptability to office work environment.
Effective oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, and speaks clearly.

Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Must have a valid Drivers License.
This position may require travel up to 10% of the time in local and regional areas based on business needs.
Occasional after hours work may be required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

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