Job description

As a Sr AWS DevOps Engineer, your tasks may vary day-to-day but primarily focus on best-of-class support for internet applications, including technical optimization and configuration. eCivis is hosted at AWS, and we are actively building our capabilities. You will be front and center in this endeavor.

• Core AWS concepts such as S3, RDS and QuickSight
• Core AWS security and auditing capabilities such as IAM, Security Groups, NACLs, GuardDuty, Inspector, CloudTrail, AWS Config, etc.
• DevOps Concepts such as infrastructure-as-code, configuration management and tooling using Chef, Jenkins, and Ansible, continuous integration, deployment, and continuous delivery pipelines and life cycles using Jenkins, CodeDeploy, etc.

In addition, significant custom support activities need to occur on our SaaS software regularly. You will act as the POC for these support activities. The ideal candidate will be a fantastic communicator who can work directly with our customers to identify and meet data requirements. You are a self-motivated individual with experience in various tools for cloud-based development.

What You’ll Do

• Troubleshoot: Apply advanced troubleshooting techniques to provide unique solutions to meet our customers' needs and provide typical project and system/customer support: planning, coordinating, troubleshooting, problem resolution, product evaluation, and documentation
• Consult: Participate in client consulting sessions to understand client challenges, technical needs, and business requirements
• Collaborate: Engage with different internal organization teams as needed and participate in customer communication during critical events
• Ticket Master: With guidance from and in collaboration with senior technical staff and Solution Architects, deliver projects tasks and sprint tickets to clients (ex: CI/CD pipeline, disaster recovery, configuration management, containerization, and other scripted automation) leveraging tools such as Jenkins, Ansible, Chef, Terraform, CloudFormation, etc.
• Crack Codes: Work on critical, highly complex customer problems that may span multiple services
• Update: Provide responsible, timely, detailed status of progress and expectations
• Steward Systems: Actively perform kernel-level system tuning and can handle additional System Administration tasks as defined
• Secure the Base: Be familiar with, and adhere to security and best practice standards
• On Call Business Hours: Participates in an on-call rotation coverage during business hours across the cloud and an on-premises data center environment with different applications, acting as a resource for teammates with less experience
• On Call After Hours: Participate in an after-hours (inclusive of weekends) on-call rotation for escalations

Who You Are

Education & Experience:

• AWS Professional (Architect and/or DevOps) Certification
• Minimum 1-3 years of System Administration experience including work with ReSTful , APIs, and microservices.
• Experience in the implementation, management, and administration of operational systems, tools, and processes
• Experience working with external vendors and consulting engagements
• Additional AWS certifications a plus (Specialty/Professional)
• Experience with scripting languages (e.g., Bash, Powershell, Ruby, Python. Extra points for a background in ColdFusion.
• Experience with Apache, Nginx, Tomcat, IIS, and varnish
• Experience managing MySQL and/or different SQL Servers
• Experience building and administering LAMP, RoR, Java, and/or ASP.NET web application environments
• Experience with SSO
• Experience with DNS and LDAP

Skills:

• Analytical skills to assist in the resolution of complex issues that may be time sensitive
• Ability to provide high-level support for technical clients
• Ability to estimate effort to complete tasks
• Ability to plan, organize, schedule, document, and manage activities
• Experienced problem solver, able to troubleshoot issues independently or escalate when necessary – a sense of accountability and sound personal judgment
• Excellent oral/written communication and organization skills
• Passion for technology and continuous education
• Proficiency in configuration management and infrastructure as code (e.g., Terraform, CloudFormation)
• Knowledge of configuration management tools such as Chef, Ansible, and Puppet
• Familiarity with GIT
• Ability to work natively in a mixed Windows/Linux environment and can fully comprehend hybrid architectures
• Understanding of AWS Command-Line Interfaces and APIs

Location: This role is 100% remote. Work from anywhere in the US and Canada within a Central Time Zone! Candidates must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
What It’s Like to Work at eCivis
At eCivis, we’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. As part of the GTY Technology family of companies, we offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that eCivis employees enjoy:

• Competitive wages

We pay competitive wages and salaries, and we only expect an honest 40 hour week for it.

• Flexible vacation

Take the time you need for that special trip or a much needed staycation. Everyone receives a guaranteed annual vacation allowance plus anything additional you can arrange with your manager.

• Philanthropy days

Spend time on the philanthropic projects that matter to you while still getting paid (we get a serious case of the warm fuzzies when our employees put on their super capes and do good out there!)

• ️ Benefits

Ask us for a copy of our generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program

• Spending Accounts

Enjoy a Flexible spending account and dependent flexible spending account

• Culture, care, and fun!

Join one of groups focused on supporting people like our DEI&A group or our Mental Health Awareness team. Spend time with our social group put together company socials like the picnic and holiday parties, Or just hang out and get to know everyone in our virtual coffee and game days.

Values you can live by:

• US, NOT ME. You align with our mission and vision and exhibit a strong positive desire to give back and better the community for our teammates and our clients.
• EXTRA MILE. Beyond working hard or working smart, you demonstrate a willingness to do any job, great or small, and to ensure the company's continued success.
• VERSION 2.0. You are coachable and driven to continually improve yourself and your role, and seek opportunities to create efficiencies and improve the effectiveness of eCivis.

Who is eCivis?
eCivis is the most trusted and widely used cloud-based grants management system in the nation for the state, local, and tribal governments of all sizes. Our innovative SaaS grants management system addresses both programmatic and fiscal grant funding requirements throughout the grant life cycle, helping our clients easily overcome the challenges and heavy workload that come with managing grants.
About GTY Technology Holdings Inc.
eCivis is part of GTY Technology Holdings Inc. (“GTY”), a leading public sector technology company. Through its six business units, GTY offers an intuitive cloud-based suite of solutions for state and local governments, education institutions, and healthcare organizations spanning functions in procurement, payments, grant management, budgeting, and permitting.
Please visit our website: https://ecivis.com/careers/ and check out our Life Page: https://www.linkedin.com/company/gtytechnology/life/ecivis/.

eCivis and all GTY Business Units are committed to providing equal employment opportunities. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status concerning public assistance, familial status, military or veteran status or any other status protected by applicable law.

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