Job description

ACE Team Culture

ACE Team Culture is driven to creating a work environment that is warm and welcome to all. We are patient care focused and goal driven. Our ACE Team is dedicated to ensuring that all employees receive the tools to pave their career as Dental Professionals.

The ACE Way!!

• Accountable!
• Compassionate!
• Enthusiastic!

Nice to have- Dental or Medical Experience.

Call Center Agent Job Duties:

• Obtains client information by answering telephone calls; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.

Call Center Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Job Type: Full-time

Salary: $13.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• Have you been interviewed by ACE Dental before?
• What is your salary expectation?

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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