Job description

Job Title:

Sr Mgr - Services

Job Code:

SR2000

Department:

Solution Sales

Grade:

Requesting Mgr:

Phil O’Konski

Status:

Exempt

Approved By:

Eff Date:

06/01/2022

BASIC FUNCTION OF THE JOB

The Sr Mgr Services leads the pre-sales function for Consulting Services, specializing (but not limited) in areas around Data/AI, Platforms, and Modern Applicatoins. Functions include resource management, service sales management and/or scope management of opportunities or client engagement, quality and performance metrics of the services sales function and/or team, resource management of both technical and non-technical resources associated with the engagement or team, including risk, communication plans, change management, financial performance and overall client satisfaction. Incumbents offer supervision of technical and administrative employees, supervisors/coordinators and onsite/field service personnel to ensure technical solution expectations are met for Insight’s internal and external customers.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

• Lead the development and enhancement of processes associated with Services SOWs, proposals and RFP responses, including collaboration with Sales leadership, Solution Sales, Portfolio, Go To Market (GTM), and Delivery
• Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required.
• Ability to lead a team of personnel by providing leadership, assistance and advice.
• Manage the day-to-day pre-sales operations of the team and is responsible for employee maintenance (pipeline, forecasting, operational efficiencies, reviews, etc.), including the management and assistance of company growth through guidance and training.
• Manage the assigned financial aspect of the team, which may include subset ownership of the assigned P&L as well as associated budget.
• Demonstrate positive leadership to teammates and represents oneself as a positive stakeholder in all situations.
• Ensure an affirmative focus and representation of corporate initiatives to all teammates.
• Manage all aspects of Proposal and SOW process.
• Ensure solution sales goals are accomplished.
• Conduct market and competitive analysis of LOB services.
• Contribute to the development process of new service offerings thoroughly and completely from concept to active deployment.
• Identify and nurture areas of innovation around the pre-sales function in line with the overall innovation of the Services Portfolio
• Other duties as assigned.

MINIMUM REQUIREMENTSEducation and/or Experience:
Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. Eight - 10 years experience managing technology projects including Modern Applications, Data/AI, Platforms, new technology deployment and program management and other IT projects related to cloud & modern infrastructure. Five years experience with field service management and service financial management. Experience in Project Management is desired. Must have the ability to understand and navigate through a CRM system.
KNOWLEDGE, SKILLS, AND ABILITIES
Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, partner, marketing and sales staff. Must be able to conduct practice working sessions and run practice update meetings with both technical and non-technical attendees. Must have proven track record of exhibiting leadership qualities and skills that motivate practice team members to drive the successful performance. Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction. Must have the ability to lead and manage a technical team delivering complex solutions required. Must possess strong analytical skills. Must be comfortable in serving as the subject matter expert in their assigned practice area. Must be a polished and disciplined communicator, both written and oral. Intermediate knowledge of MS Office products required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Job Type: Full-time

Pay: $130,000.00 - $240,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Consulting: 8 years (Required)
• Technology Services: 8 years (Required)
• Background in Application dev: 7 years (Required)
• Team Building: 6 years (Required)
• Deep Connections: 6 years (Required)
• Hiring and firing: 8 years (Required)
• Cloud Knowledge: 6 years (Required)
• Microsoft Stack: 8 years (Required)
• Not Infrastructure but App Dev: 2 years (Required)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.