Join our team of IT professionals providing support to a large group of software developers and engineers. Our IT support staff are valued members of the team tasked with work that is critical to the success of our projects.

Applied Research Associates, Inc. (ARA) is seeking professionals with a background in Information Technology support for an exciting opportunity as a Staff PC Support Assistant with our IT Department.

The successful applicant will:

• Provides technical, operations, and training support to users of the company’s personal computers either by telephone or on-site relative to micro hardware and software packages.
• Performs hardware diagnostics and coordinates repairs.
• Assists in planning and designing PC support systems.
• Acts as liaison for data transfer systems design and implementation.
• Installs, tests, and documents applications software programs.
• Provides technical (tier 1 level) support for personal computers.
• Image machines for a supported staff

Staff PC Support Assistant Required Skills:

• U.S. Citizen with eligibility to obtain a DoD Secret security clearance
• 2 – 3 years of related experience
• Strong oral & written communication skills
• Excel as a team player and strive to maximize team & department performance

Staff PC Support Assistant Position Preferences:

• Associate’s degree; 3.0 GPA or better
• Security+ certification
• Self-directed, detail-oriented, problem solver

Team Information:

The successful applicant will become a member of an IT Support team that provides tier 1, tier 2, and tier 3 level support to several divisions within ARA. The local IT Support team supports approximately.

To find out more about the Integrated Mission Systems Sector visit our website at: https://www.ara.com/raleigh/

Experience

• 2 - 3 years: Relevant Work Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)