Job description

SUMMARY
The Store Manager position is responsible for providing exemplary customer service as well as effectively managing staff and operations at the location. Spanish speaking is highly desirable for this store location.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicating with and Providing Exemplary Customer Service to External and Internal Partners.
• Communicates clearly and concisely, both verbally and in writing.
• Thrives on managing people intensively and to high standards.
• Uses critical thinking to improve operations and grow sales without necessarily adding people or equipment.
• Comfortable in receiving and giving fearless feedback. Challenges people to recognize and own up to shortcomings and, more importantly, to offer suggestions for both personal and group improvement.
• Understands the concept of being proactive vs. reactive. Understands that internet, email and/or texting can be either a tremendous productivity enhancer or a productivity destroyer depending on how they are used.
• Total company involvement, meaning possesses a sound understanding of overall company financials, including budgeting, sales, and expenses.
• Assists in filling Store Orders.
• Involved in the scheduling of Deliveries.
• May need to occasionally load and unload trucks.
• Assists in Store Cleaning and Product Stocking.
• Responsible for Opening and Closing Store Location
• Is a working manager. Drops management duties to assist external and internal customers when outlet or phone traffic dictates.
• Responsible for store product displays, shelf stocking, price displays/labeling, and order fulfillment for counter and phone customers.
• Responsible for generating new and repeat sales by providing product and technical information in a timely manner. Follow through is key and of utmost importance.
• Determine customer requirements and expectations by asking the right questions in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Accurately process customer transactions such as orders, quotes or returns.
• Prepare formal quotes for potential customer orders.
• Comfortable in using our computer operating systems for daily processes.
• Communicate immediately with purchasing when product is low or needed.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Completion of High School Education and/or GED Equivalency. Associates or Bachelor’s Degree Preferred. Candidate must have 3 years prior Retail/Customer Service Experience serving within a supervisory capacity. Must possess good oral communication skills and sound analytical skills. Ability to operate computer for data input and retrieval. Ability to operate cash register.

LANGUAGE SKILLS
Ability to read and interpret documents such as sales invoices, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively individually and before groups of co-workers. Bilingual in Spanish a plus!

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel, talk and hear. The employee is occasionally required to sit, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

SUPERVISOR RESPONSIBLITY
This position is responsible for managing all store staff.
Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8 a.m. until 5 p.m.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We follow all COVID safety protocols.

Experience:

• Management: 3 years (Preferred)

Work Location: One location

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