Job description

Florida International University is Miami’s public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon fundraising campaign is furthering FIU’s commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA, with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu.

TO LEARN MORE AND APPLY, VISIT CAREERS.FIU.EDU AND SEARCH FOR 527257

Job Summary

Provides assistance with customer service to prospective and current students, parents, and faculty/staff in the areas of, but not limited to: Admissions, Financial Aid, Registration, and OneStop Enrollment Services. Serves as a representative of Student Financial Services assisting with issues relating to student accounts that require interpretation of policies, procedures and programs.

• Provides assistance and supports Student Financials operations within the Office of the Controller.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty, staff and academic departments.
• Works with student advisors, colleges, or other University departments to address concerns and provide clarification, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, OneStop and Graduation, as assigned.
• Assists with updating student account information in PeopleSoft or other ERP software programs ensuring the integrity of the data.
• May participate in banking and/or University Card processes as assigned.
• May assist with reviewing and analyzing banking activities as it relates to student accounts.
• Serves as a backup within the department and assist with various Student Financial functions as needed.
• Assists with special projects as assigned.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Minimum Qualifications: Bachelor's degree and 1 year of relevant experience.

Desired Qualifications:

• Knowledge of University's policy, procedures and regulations.
• Experience working in Higher Education.
• Ability to analyze data.
• Ability to handle cash.
• Effective customer service skills.
• Excellent communication (oral & written) skills.
• Organizational skills.

Job Category:

• Staff

Advertised Salary:

• $40,000 - $42,500

Work Schedule:

Begin time: 8:30 AM
End time: 5:00 PM

Working Conditions:

• Required to spend 50% or more of time operating a computer

Pre-Employment Requirements:

• Extended Criminal Background Check

Other Information:

• Ability to work flexible hours as needed.

How To Apply:

TO LEARN MORE AND APPLY, VISIT CAREERS.FIU.EDU AND SEARCH FOR 527257.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $40,000.00 - $42,500.00 per year

Schedule:

• Monday to Friday

Work Location: One location

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