Job description

Gettysburg College is accepting applications for two full-time Student Accounts Customer Service Specialist positions in our Financial Services Office, one with a focus on customer service and cashiering and the other with a focus on billing and reconciliations. Gettysburg College is a highly selective, residential undergraduate liberal arts college, which enrolls approximately 2,400 students. The primary responsibilities of the Student Accounts Customer Service Specialist positions are to perform clerical accounting, customer service, and system transactions related to the maintenance, reconciliation and bill processing of student and special accounts. These positions provide customer service and collection activities related to their designated range of students via phone, email and in-person. Both positions report to the Assistant Director of Student Accounts.

Specific responsibilities of the Student Accounts Customer Service Specialist (Customer Service and Cashiering focus) include, but are not limited to:

• Greeting customers at the Student Accounts window and providing excellent customer service
• Assisting customers with payments and questions regarding student accounts, responding to inquiries via phone, email, and in-person
• Retrieving and responding to departmental mail
• Posts refunds to student accounts
• Posting payments and serving as a backup for the College Cashier
• Maintaining working knowledge of the Federal Financial Aid Award process
• Observing respect and confidentiality of student and parent information at all times

Specific responsibilities of the Student Accounts Customer Service Specialist (Billing and Reconciliation focus) include, but are not limited to:

• Collaborating with campus areas that place charges on student accounts
• Uploading files provided by campus areas to student accounts
• Reconciling campus-initiated charges applied to student accounts
• Processing all student refunds and send to the Accounts Payable office for processing
• Maintaining a working knowledge of the Federal Financial Aid Award process
• Observing respect and confidentiality of student and parent information at all times

A high school diploma or equivalent, along with at least two years of customer service experience in billing and collections is required for both positions. Previous experience uploading data files is highly desired for the Billing and Reconciliation-focused position. An Associate’s degree in accounting or a related business field and previous data entry experience are preferred, but not required. The successful candidates will have strong communication, interpersonal and computer skills. A demonstrated ability to positively interact with a wide range of individuals is required. Additionally, successful candidates should possess the following abilities: provide excellent customer service, handle confidential information in an appropriate manner, attention to detail, effective verbal and written communication, and an ability to work harmoniously with a variety of individuals. In keeping with its strategic focus, Gettysburg College seeks candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of students, families, colleagues, and community members. Information about the College’s commitment to diversity, equity, and inclusion is available from the Office of Diversity and Inclusion.

Status: Full-time, Support Staff
Pay Rate: Up to $19.00 per hour, negotiable depending upon experience

Full-time employees receive an excellent benefits package including medical and dental insurance, paid time off, flexible spending accounts, 403(b) retirement contribution, dependent tuition benefits, and parental leave. Please see the College’s Human Resources Benefits pagefor more details regarding our benefits and any applicable eligibility requirements.

Please visit our website to submit application materials (cover letter, resume and contact information for three professional references) through our on-line system: https://gettysburg.peopleadmin.com/postings/4844

Application materials must be received by Sunday, January 8, 2023. As part of the application process, candidates will be asked to indicate which of the two positions that they would prefer (customer service or billing focus).

Gettysburg College, an equal opportunity employer, complies with all applicable federal, state, local laws and regulations regarding nondiscrimination. All qualified applicants will receive consideration for employment and admission. The College prohibits discrimination and harassment, and provides equal opportunity without regard to race, ethnicity, color, religion, national origin, disability, veteran status, marital/familial status, possession of a General Education Development Certificate (GED) as compared to a high school diploma, sexual orientation, gender identity, gender expression, sex, age, or genetic information in all aspects of employment, educational programs, activities, and admissions. Pursuant to Title IX of the Education Amendment of 1972, Gettysburg College prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.

Job Type: Full-time

Pay: Up to $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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