Job description

Studio Coordinator

Before we tell you what P.volve is, we’ll tell you who we are as a company. We are a highly passionate, hardworking, self-starting, flexible team who lives and breathes our method and business. We love it, we believe in it, we practice it and we change the lives of people around the world with our accessibility and our method. We offer you the opportunity to join a company that feels more like family whose values and culture are top priority. Here, your impact will be felt immediately.

P.volve is a resistance-based, high intensity, low-impact fitness method that strengthens, sculpts and energizes the entire body. We help everyone look and feel their best by connecting mind to muscle in every workout. P.volve has three main facets of our business: a streaming platform with hundreds of accessible workouts, a full suite of cutting-edge and proprietary equipment and three studios in major markets including New York City, Chicago and LA.

Backed by Camelot Venture Group, the group that brought to life SmileDirectClub, Quicken Loans, 1-800-Contacts, and many other disruptive DTC brands, P.volve is revolutionizing the fitness industry and poised for rapid growth.

We’re seeking Studio Coordinators who can deliver the positive customer facing attributes and drive to help build our brand and bring us to the next level. Team members should feel inspired to enhance the four-wall experience, including strong guest engagement, maintaining a spotless facility, and focusing on informing all customers of the best membership opportunities.

P.volve is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Responsibilities:

• Provide the highest level of hospitality and customer service to all of our guests
• Focus on engaging all guests, inclusive of actively selling membership opportunities, class packages, and product offerings
• Work as a cohesive team with all members of the studio staff
• Willingness to flex in all areas with the goal of creating a best-in-class experience for all P.volve clients
• Ensure the studio and overall facility remains immaculate at all times, including everything from the bathrooms to the studio to the retail section
• Quickly and efficiently facilitate class check-in
• Assist Studio Manager in general day-to-day operations of the studio and provide timely feedback on all studio issues
• Actively suggest retail merchandise that matches the guest's needs as well as processing retail purchases
• Resolve guest's concerns with the highest level of customer service
• Maintain product knowledge; provide proper usage of equipment and give suggestions based on clients’ goals
• Willingness to perform all other duties as assigned by Studio Manager
• Assist with Corporate team initiatives that interact with the Studio and require additional hands on deck
• Other projects as needed

Requirements:

• Minimum 2-year retail or customer service experience
• Ability to commit to at least three shifts in a week, including one weekend shift
• Superior communication and customer service skills
• Friendly and professional phone etiquette
• Initiate tasks and perform duties with confidence and without direction
• Ability to multi-task and prioritize in a fast-paced environment
• Great organizational skills and attention to detail
• Passion for fitness, wellness and the P.volve brand
• Ability to work a flexible schedule including early morning hours, weekends and some holidays

• Note - all coordinators are required to work on either Thanksgiving or Christmas. You will receive time-and-a-half for your holiday shift.

• Strong computer skills
• Must be able to lift/carry a minimum of 30lbs

Job Types: Part-time, Contract

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Enhanced health and safety precautions including social distancing, electrostatic cleaning of all equipment and studio. Employees are required to be vaccinated.

Education:

• Associate (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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