Mesa County Department of Human Services is a forward thinking agency that has over 250 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding. The position provides leadership, instruction, motivation, coaching, evaluation, effective and efficient operation within the unit and the agency.

Our Vision:

Our Mission:

Our Values:

JOB SUMMARY:

Responsible primarily for supervision of staff who assess the eligibility of an individual or family's needs while maintaining compliance with federal, state, and agency rules and regulations. Position manages specific aspects of the Health First Colorado Program (Medicaid), Supplemental Nutrition Assistance Program (SNAP), Colorado Works (TANF), and/or Adult Financial Assistance programs, including customer service and outreach. Provides leadership, instruction, motivation, coaching, and evaluation and ensures the effective and efficient operation within the team and the agency. Pursues opportunities to improve services, resolve identified problems, and provide program education, creating understanding with clients and others in the community.

ESSENTIAL JOB FUNCTIONS:

Utilizes automated systems and reports to collect data, monitor and evaluate systematically the quality and timeliness of services offered. Evaluates findings to detect trends that may lead to improvement of service provision.

Ensures timeliness and accuracy of staff performance in compliance with all criteria and guidelines and establishes standards for quality and quantity of work based on experience of the worker.

Reviews cases upon completion for accuracy and compliance with standards and identifies patterns of training needed. Observes staff work in progress on a daily basis.

Meets with staff on a regular basis to coach, motivate, convey information, interpret rules and regulations, policies, and procedures and to give instructions either verbally or in writing.

Establishes staff performance plans and individual outcome goals; evaluates progress by performance ratings and makes recommendations to correct problems or improve performance. Provides appropriate staff rewards and recognitions.

Creates an environment where staff are motivated and empowered to achieve success. Regularly encourages professional development activities.

Assists in interviewing, hiring, and training new employees; approves, limits, or denies leave requests; processes recommendations for promotions, transfers, or dismissals of team staff.

Participates in team meetings, State and County sponsored trainings, monthly CBMS trainings, and other activities as required to improve and enhance job performance.

Reviews needs of the unit and makes recommendations regarding changes in staff and equipment requirements.

Works with the Division Director/Manager in overseeing special projects or new initiatives for the Division.

Establishes and maintains a collaborative relationship with supervisors and staff of other agency teams and Divisions to assure the delivery of accurate and efficient agency services and to support meaningful customer outcomes.

Dedicated to leading others through accountability and responsibility, along with nurturing an organizational culture based on trust and integrity.

Communicates and listens effectively with all stakeholders to foster a transparent workplace based on open, honest, and respectful practices.

Responds to inquiries and requests for information from clients and the public both verbally and in writing. Investigates complaints and responds either verbally or in writing.

Serves as Dispute Resolution Conference Officer prior to State Appeals.

Performs paralegal level fraud detection and prevention and may assist in criminal investigations for and testify in court.

Participates in State Department Quality Assurance and Management Evaluation Reviews.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

High school diploma or equivalent and three (3) years of related experience.

Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds. Work is generally confined to a standard office environment.

In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:

A seniority system that rewards employees based on length of employment.

A merit system that rewards employees for exceptional job performance.

Education, training, or experience to the extent that they are reasonably related to the work in question.

• Medical
• Dental
• Vision
• Retirement
• Paid Sick and Vacation Leave

• Life insurance

• Long term disability