Job description

The Evening Supervisor will partner with site leadership and provide management presence during the evening hours at the hotel. They will oversee resort operations in the most efficient and effective manner possible. They will manage all property operations, perform unit and safety inspections, address guest inquiries and concerns, and maintain audit and safety standards. This position will typically work a PM shift.

Responsible for maintaining the overall operation of the resort:

-Oversee the evening resort operations at resorts, including the night audit process, conduct daily resort and unit inspections to ensure proper housekeeping and maintenance standards are met, maintain safety of resort for guests, owners and staff and communicate issues and activity from evening shift to department and resort managers.

-Demonstrate a passion and understanding of company goals, concepts, practices, and procedures for managed work group(s) and how they support related operations.

-Identify process improvements and best practices.

Maintain positive customer relationships:

-Embrace and exhibit the highest level of ethics and integrity consistent with hotel standards, demonstrate an ability to motivate and communicate expectations with humility and respect.

-Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

-Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up, to resort manager.

-Make appropriate service recovery recommendations.

Maintain positive associate relationships --

Exercise the ability to attract, coach, train, and retain talent by engaging and showing a genuine passion to develop others.

-Partner with Human Resources to minimize employee relations issues. -Continuously exhibit the company’s CUSTOMER OBSESSED culture

Ensure compliance with:

-Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.

Performs other duties as needed.

Job Type: Full-time

Schedule:

Experience:

• Hotel Supervisor: 1 year (Preferred)
• Hospitality: 2 years (Preferred)

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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